A young lady received a notebook, HP Pavilion dv4, as a "gift" from her uncle. Unfortunately, it was terribly infected with Internet Security 2011 plus 7 other trojans (identified after I got the unit). Hell of a nice uncle. I got a boot first try to ascertain the issues. Could do nothing else inside Windows. Then it couldn't boot after I worked on it. The malware took out the keyboard drivers
, can't sign in.
In my efforts to clean this pc, I invoked M/S SSS, Bit Defender, & Kaspersky offline cd's (in that order). They all found infections and cleaned them (deletions).
I was hoping to get the machine operating well enough to run Belarc to get the license key and do a clean install of Ultimate (the existing OS).
I need ideas to try to get the keyboard back; or to run Belarc offline, outside of Windows; or some way to divine the key offline.
I am assured by the girl that the OS is legal. Her uncle is just a computer fool. He gave up on the pc when he could'nt run anything & passed it off to her. "If you can get it fixed, you can have it", were his parting shots. Of course, he doesn't know where the documentation is for Windows 7. He got it upgraded somwhere from Vista. There is a COA key underneath.