Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Hi all and can anyone help?

17 Mar 2012   #11
kernel gadaffi

Windows 7 Pro 32 bit
 
 

I've put my glasses on and found a number on the bottom, but it's not the xxxxx-xxxxx-xxxxx-xxxxx-xxxxx one, there is one thats xxxxx-oem-xxxxxxx-xxxxx.


My System SpecsSystem Spec
.
17 Mar 2012   #12
gregrocker

 

That is the Product ID. Next to it should be the Product Key. Does it look like the sticker in my post above?

I've given you some other options to consider, as well, so read carefully and post back any questions.
My System SpecsSystem Spec
17 Mar 2012   #13
kernel gadaffi

Windows 7 Pro 32 bit
 
 

If you have recovery discs you won't need a product key, but why the reticence when we ask if you can find one?

I apologise if anyone thinks I'm trying to pull a fast one, I thought all the disks relating to the machine we have were in one file, I looked in my sons laptop bag just in case and found them in there, so once again, my apologies.

Update, the laptop was supplied to my son as a package with 7 installed along with Office 2007 and a lot of other stuff, so everything in on the discs and not supplied via a third party.
My System SpecsSystem Spec
.

17 Mar 2012   #14
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Just to clarify, the product ID that Greg mentioned tells Microsoft whether you have an OEM operating system or retail operating system if you have to contact them for support - they'll ask you to quote the product ID - if it's an OEM system they normally won't offer support as that should be provided by the OEM vendor.
My System SpecsSystem Spec
17 Mar 2012   #15
gregrocker

 

Quote   Quote: Originally Posted by kernel gadaffi View Post

Update, the laptop was supplied to my son as a package with 7 installed along with Office 2007 and a lot of other stuff, so everything in on the discs and not supplied via a third party.
Is there an applications disk containing these needed programs, or separate installers for Office and the other preinstalled software he wants? If not you may want to run Factory Recovery. But I would still try running it first from it's partition at boot and save the disks for backup. If you'll provide the make/model as requested we'll show you how.

Have you made any attempts to repair the OS using the steps in the link for that which I supplied?
My System SpecsSystem Spec
17 Mar 2012   #16
seavixen32

Windows 7 Ultimate SP1 64-Bit
 
 

Greg is right in that a factory restore from the recovery partition will be a lot quicker than using the recovery discs.
My System SpecsSystem Spec
17 Mar 2012   #17
gregrocker

 

It is also more stable to run Recovery from partition at boot, and gives you a backup method if you have the disks. If you start with the disks and they fail, you have no backup since the partition will have been wiped.
My System SpecsSystem Spec
17 Mar 2012   #18
kernel gadaffi

Windows 7 Pro 32 bit
 
 

There is no back up partition on the machine, the C drive has everything on it and nothing else, following the information given and I'm very thankful for, I still cannot do anything as the UAC keeps kicking in, I might just leave it for tonight and start again tomorrow with a clear head.

Thank you for all the help.

Cheers

Alan
My System SpecsSystem Spec
17 Mar 2012   #19
gregrocker

 

The steps to either disinfect/repair or reinstall are all done from boot where UAC doesn't apply.

Did you read the steps for each?
Troubleshooting Windows 7 Failure to Boot - Windows 7 Forums
Clean Reinstall - Factory OEM Windows 7 - Windows 7 Forums

In your original post you said there was a partial reinstall. What do you mean by that?
Can you boot into Win7 at all? Does it lock you out at Log In screen? Any error messages?
My System SpecsSystem Spec
17 Mar 2012   #20
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by kernel gadaffi View Post
There is no back up partition on the machine, the C drive has everything on it and nothing else, following the information given and I'm very thankful for, I still cannot do anything as the UAC keeps kicking in, I might just leave it for tonight and start again tomorrow with a clear head.

Thank you for all the help.

Cheers

Alan
Did you look in Disk Management. It may be a hidden partition with no drive letter.
My System SpecsSystem Spec
Reply

 Hi all and can anyone help?




Thread Tools Search this Thread
Search this Thread:

Advanced Search



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:52.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App