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Windows 7: windows recovery to factory settings ask for user name and password

27 Mar 2012   #1

Windows 7 home premium 64bit
 
 
windows recovery to factory settings ask for user name and password

I have a Dell inspiron N4010 that was presenting blue screen OD all the time after fallowing the stop codes decided to reinstall windows via recovery disc. windows recovery to factory settings ask for user name and password after the initial set up it will keep me on the blue screen, but does not load any picture ID or user name on the screen please help...

My System SpecsSystem Spec
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27 Mar 2012   #2
Microsoft MVP

 

Try running the more stable Recovery partition following these steps: Dell Restoring Your Computer´s Software to the Factory Settings

Do you have the Dell Reinstallation DVD? It should not ask for password if you correctly boot it to Clean Reinstall - Factory OEM Windows 7.

My System SpecsSystem Spec
27 Mar 2012   #3

Windows 7 home premium 64bit
 
 

Actually this computer was purchased march 2011. I just created a set of recovery disk 3 days ago after windows defender found a Mal-ware.. after every attempt of recovery it said that recovery was successful but when i start the initial setup like ( when you buy a brand new computer) on the final step it will load the user and password lines but with out any picture or account name,
Tonight I am trying with ew steps that I found here on this forums Like going on command prompt and play with the Diskpart...

Thank's every one on this forums for all the information ... I will let you know if any luck..
My System SpecsSystem Spec
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27 Mar 2012   #4
Microsoft MVP

 

What about running Factory Recovery from its partition? Why did you just ignore that advice which is your best option now before Clean Reinstalling or ordering Recovery disks.
My System SpecsSystem Spec
27 Mar 2012   #5

Windows 7 home premium 64bit
 
 

that does not work either, I try all the options after F8 with the repair disc, options ON CHOOSE A RECOVERY TOOL are:
  • STARTUP REPAIR.. DID NOT REPAIR ISSUE
  • SYSTEM RESTORE.... DID NO WORK
  • SYSTEM IMAGE RECOVERY.. DOES NOT LOAD
  • WINDOWS MEMORY DIAGNOSTICS... DOES NOT FIND PROBLEMS
  • COMMAND PROMPT... ( the command completed with one or more errors) some commands like net user
  • Dell DATA SAFE RESTORE.... It will find partition and and back up image created on march 2011 But results are the same. after preparing for initial set up, Windows will load but nothing will happen because it keeps asking for user name and password
My System SpecsSystem Spec
27 Mar 2012   #6
Microsoft MVP

 

What happens using DataSafe Restore if you click Next without inputting a password? THis is how it is normally handled if you never set up a password.

Try running from the menu above first as the onboard Recovery is more stable, then use the Disks if necessary as back up.
My System SpecsSystem Spec
28 Mar 2012   #7

Windows 7 home premium 64bit
 
 

STILL NOTHING ,..... I followed all the steps on the recovery tools and after every attempt the result is the same
My System SpecsSystem Spec
28 Mar 2012   #8
Microsoft MVP

 

Are you still within the one-year Tech Support and full parts warranty from Dell? If so call or chat them now to get it recovered to your satisfaction before the Support expires, or extend it. They may send you a disk.

If not you can clean reinstall using the Product Key on COA sticker, which is a superior install anyway: Clean Reinstall - Factory OEM Windows 7

I would test if Hardware Diagnostics will run from boot to decide whether to save that small OEM partition - if not you can burn it to flash stick when needed from Dell DIagnostics downoad.
You already know you don't want to save the Recovery partition. The illustrated tutorial will show you how to delete all partitions during reinstall. Just follow the steps to get it perfect.
My System SpecsSystem Spec
28 Mar 2012   #9

Windows 7 home premium 64bit
 
 

Factory warranty expired March 19,,, lucky me.... any I have the diagnostics CD that came with the computer and that did not found any problem at all...
tonight I am going to try the clean reinstall using the Product Key on COA sticker,Clean Reinstall - Factory OEM Windows 7 that you are suggesting me.. I willl let you know.. thank you again...
My System SpecsSystem Spec
28 Mar 2012   #10
Microsoft MVP

 

OK. Keep us posted and ask back if you have any questions.
My System SpecsSystem Spec
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 windows recovery to factory settings ask for user name and password





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