BOOTMGR missing, Acer Recover Disc failing to copy...

lpgnra7x · 21 Apr 2012

New to the forums, kind of a novice with computers and I'm at a loss with what to do.

Okay so my Acer Aspire 7551 running Windows 7 Premium Home 64bit was acting funny so I decided to do a system restore. So I put in the Acer Recovery Discs that I made when I first purchased the computer. Now I have used this discs before with no problems at all. So I put the first disc in, selected the option to do a complete system restore back to factory defaults. It's my understanding that this completely wipes the OS off the HDD. So the first disc ran with no problems. I put the second disc in and got an error message:

Fail to copy to HDD:
D:\Patch\Modules\WIncre.002\WOP000460OX0TCB111.SWM
Press OK to continue

I press OK to continue, and it boots back to the BIOS screen. Then it goes to a black screen and says BOOTMGR IS MISSING. PRESS CTRL+ALT+DEL TO CONTINUE.

So I put the recovery disc back in to try the process over again and same thing happens.

Any help you guys could offer would be greatly appreciated.

Ztruker · 21 Apr 2012

According to the Users Guide:

To start the recovery process:
1 Restart the system.
2 While the Acer logo is showing, press <Alt> + <F10> at the same time to
enter the recovery process.
3 Refer to the onscreen instructions to perform system recovery.
Important! This feature occupies 15 GB in a hidden partition on
your hard disk

See if that works for you.

lpgnra7x · 21 Apr 2012

No that's not working. I've tried the Alt+F10 many, many times to no avail.

gregrocker · 21 Apr 2012

Unfortunately when you use the disks instead of running Recovery from its partition, if it fails then you have no backup since the disks reimage the Recovery partition too. This is why we recommend running Factory Recovery from it's partition first so the disks act as backup only.

Did it prompt you from the first disk when to insert the second? This way you know for sure that it needs two disks for the Recovery and the second disk is not for drivers/apps.

If so I would try running it again after clearing the boot sector with Diskpart Clean Command, run from the Win7 DVD or System Repair Disk Command Line by accessing DISKPART At PC Startup. You can make a Win7 DVD from the Clean Reinstall link in my signature below - this is used for Repairs, rescue and Reinstall.

If the disks fail then your options are to order another set from Acer Tech Support or instead do a superior Clean Reinstall - Factory OEM Windows 7 without the factory bloatware. Everything you need is in the blue link.

CB · 21 Apr 2012

Hi there.

If it said "fail to copy" did you check the DVD disk integrity? It could be an unreadable issue as it's dirty or have some deep scratches on it.
The bootmgr could be placed on the last disk and kicked in as the last written file when all other files successfully written back to HDD.

Just my little thought. :)

Kevin

gregrocker · 21 Apr 2012

Good reminder, Kevin. We need to confirm the disk is clean and unscratched in all of these cases.

lpgnra7x · 22 Apr 2012

The disc integrity seems to be fine. There are some slight scratches on it but it seems to be in better shape than the first disc which runs perfectly fine.

CB · 22 Apr 2012

I've read your Acer Aspire generic manual. The troubleshooting section doesn't mention any of it. I believe you already familiar with the recovery section.

If the second disk is OK there shouldn't be a problem to recover your system as you previously did with it. (but visual inspection isn't much reliable I guess)

I'm out of technical assistance. But I may suggest you some logical thing you might want to try.

Check your BIOS, try revert it to default setting (just to make sure if any of it has changed accidentally)
Try copying your second disk to another blank disk, if it successfully done then the original is probably OK, but use the newly written as recovery disk.
If you have any bootable disk, try to delete all available partition and safe it as scratch disk for the recovery.

At least that what I can think of for now. But hope it will still help you. :)

Kevin

lpgnra7x · 22 Apr 2012

When I get out of work today I'm going to attempt to make a copy of the second disc. If that doesn't work then I may have to consider replacing the hard drive.

CB · 22 Apr 2012

Hope that you get some luck with it :)

Btw, replacing the HDD should stay as the last resort. Better find any bootable disk that contain HDD utility. Or you can consult the nearest ACER local support.

Kevin