windows installer problem

andreachrist · 27 May 2012

while installing Nuance PDF professional 5 following error came up:

er is een probleem met dit windows installer pakket. een programma dat is uitgevoerd als deel van de installatie is niet juist afgesloten. neem contact op met uw supportpersoneel of leverancier. Actie
DWUS_UnregisterC#A146F5_4848_11D5_A819_0080D0428CdC
locatie: C:\Program files (x86)\Common
Files\InstallShield\UpdateService\. opdracht: C:\Program Files (x86) Common Files\InstallShield\UpdateService\agent.exe
/u{E7AE1456-9712-.......

anybody who knows (understands) what is the problem? Please help

karlsnooks · 27 May 2012

andreachrist,
Welcome to SevenForums.

Reboot.

Boot into safe mode.
Now try to run the installer.

BOOT TO SAFE MODE

Ø Power down your computer.
Ø Power up your computer.
Ø IMMEDIATELY—Start tapping the SPACEBAR
Ø When the Windows Boot Manager screen appears,
Press the F8 key
Ø The Advanced Boot Options screen will appear.
Ø Using the down arrow key, highlight Safe Mode
Ø Press the ENTER key.

In shorthand,
PowerUp | Spacebar until Windows Boot Manager
| F8 | Safe Mode | ENTER

=====================================================================

andreachrist · 27 May 2012

thanks for reply, but how do i run the installer in the safe mode?

thanks again

karlsnooks · 27 May 2012

You boot into Safe Mode.
Then you install the program.

andreachrist · 27 May 2012

thanks again but that is not working.
i am going to report to the guy who installed our computer.

thanks anyway

karlsnooks · 27 May 2012

Sounds like a good plan.

muymalestado · 24 Jun 2012

For what it is worth; MS has a couple of KB entries on how to solve InstallShield problems. These are searchable, but do not expect too much, they did not help me. SAFE MODE did not either.