Windows 7: Windows 7 installation hard drive / ssd don't show up

Hello, in advance a thank you for your help.

I bought a laptop asus K55VM, and switch the optical drive for a SSD.



Both drives are format and active since what a want is a clean install.

During the instillation both drives don't show up, i tried to load drivers from intel but nothing shows up.

The Bios shows both drivers, i change from AHCI to IDE but no effect.

Since this chipset is new i think this my be the problem.
Any help is welcome.

Hello apmm17,

Did you say you have both drives set as Active? I could be wrong but I think You should only have the drive you want Windows installed on as Active.

Did you set the drives active in Disk Management? Try unplugging one of the drives and see if it picks one up?

Before i get the second drive (ssd) i tried to do a clean install and the same problem shows up.

Can you install to the SSD if it is in some other drive bay and is the only drive in the laptop?

No, the windows instillation doesn't recognize any drive, even it's only one drive or two.

Is the installation disk OEM, retail, borrowed, burned, or what?

Where did you get the Windows 7 installer? Are you writing it to flash stick since you swapped the OD for an SSD? Confirm the ISO and write another using the download and tool given in Clean Reinstall - Factory OEM Windows 7 then follow the steps carefully to get a perfect reinstall.

Check also for a firmware update for the SSD.

Unplug the HD during install. Plug the SSD into SATA 1. Reset BIOS to defaults, set SATA controller to AHCI to try install, SSD set first to boot. Then trigger the installer using Acer F12 one-time BIOS Boot Menu key.

If this fails, boot into installer, press Shift+F10 at first screen to run Diskpart Clean Command to wipe the HD of unnecessary formatting, choose the SSD for install then click Next to let installer create and format partition.

If this fails reinstall the OD to try DVD install from F12 key at boot. Use the latest installer ISO and Windows 7 Download tool to burn it.

Next try removing all but 2gb RAM to try install. Swap RAM sticks, test your RAM.

Report back results of each of these attempts. Fill in your System specs in bottom left corner of post.

Thank you for the answers.

The problem is that all official windows 7 images don't have drivers from the chipset that recognize the hardrive and ssd. I'am trieing to get the drivers.

The windows is OEM and writing it to flash stick

Laptop model, Asus K55VM:

Processor Intel® Core™ i7 3670QM Processor
Genuine Windows® 7 Home Premium
Chipset Intel® Chief River Chipset HM76
Memory DDR3 1600 MHz SDRAM, 2 x DIMM socket 1 x 4 GB + 1 x 2 GB
Display 15.6" 16:9 HD (1366x768) LED Backlight
Graphic NVIDIA® GeForce® GT 630M with 2GB DDR3 VRAM
Storage 2.5" SATA
500GB 5400rpm
Super-Multi DVD
Card Reader 2 -in-1 card reader ( SD/ MMC)
Camera 0.3 Mega Pixel Fixed web camera
Networking Integrated 802.11 b/g/n
Built-in Bluetooth™ V3.0
10/100/1000 Base T
Interface 1 x Microphone-in jack
1 x Headphone-out jack
1 x VGA port/Mini D-sub 15-pin for external monitor
2 x USB 3.0 port(s)
1 x USB 2.0 port(s)
1 x RJ45 LAN Jack for LAN insert
1 x HDMI
Audio Built-in Speakers And Microphone
Altec Lansing® Speakers
Battery 6Cells 4700 mAh 50 Whrs

Just to clarify even only with the HDD with out SSD it does't recognize the hard drive

Have you had a look on the Asus site for the drivers?

If you can't find them on there then maybe send an email to their support section, they should be able to help you out.

I open a ticket on ASUS support.

About the drivers, they only have one from intel chipset. I already create a custom ISO with this drivers but without effect.

I can't be the only one with this problem. I think so.