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restore laptop to factory defaults - hp 4330s
haven,t used this device in ages so wanted to clean it out for resale. it has no recovery ability, the downloaded utility HP recommends keep telling me I am missing .dll files and other errors. can't make backup discs because the utility is not on the computer and the downloaded utility is not doing the job.
suggestions?
have already spent hours trying to find out how to contact HP with no success.