We are currently looking for a solution to re-image a Dell laptop, with a custom Windows 7 image, to an employee in the field. Most of our employees work from home or are out of state in small, temporary offices. Currently, if a user gets a virus or has a BSOD (or any other issue), and I can't remote to the laptop over the Internet, I have to setup a new laptop at headquarters and ship it to their location.
I need a solution that will allow me to re-install our custom image to the laptop, with no CDs or thumb drives. Possible a hidden partition on the laptop that contains a WIM file. Then I can walk the user through a couple simple .bat command that would initiate the re-install of the OS (we have the user's data backed up so that is not an issue).
Has anyone tried anything like this or know of a product that can accomplish this? Most of the solutions I have run across into require a CD or thumb drive and my users can't be trusted to have that available when needed. Any ideas would be great.