New
#61
100° C is way too high. Are the vents clean/clear? All of them? Is the fan running?
100° C is way too high. Are the vents clean/clear? All of them? Is the fan running?
"New" doesn't necessarily mean perfect; are you positive the fan is running and you can easily feel the air flow?
I'm aware of a few makes/models that seem to have a tendency to run hot. I've seen forum posts (on manufacturer forums) complaining about it and others chiming in with the same observation. A few have disassembled, cleaned off and reapplied thermal paste with apparently marginal results. But if you're still under warranty I'd consider returning it, as you've got a valid reason.
How high is your CPU usage running (Task Manager) when idling?
Even your browsing activitiy causing 60°C seems a little on the high side. It would be helpful to know what you ambient air temp is.
And what part of the system actually gets up to 100°C?
If you confirm any temps other than normal I would take it back and get another model.
You should have a full factory warranty covering replacement, parts and tech support. I'd use it.
Quite welcome! Good luck with your machine. Post again to let us know how it turns out!