Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: How do I restore my laptop to factory settings after a HD crash?


04 Jul 2012   #1

Windows 7 Ultimate x64
 
 
How do I restore my laptop to factory settings after a HD crash?

My hard drive crashed recently. I'm using an HP notebook, I'm not entirely sure what the model is and all that, I'm not too computer savvy. Anyway, my hard drive crashed today, I'm not sure why. My computer fails every start-up test and will not load any diagnostics or restore menus. Is there a way I can make my computer get to the Windows restore menu to completely reset my laptop? I'm on Windows 7, if that makes any difference. Sorry for the lack of information.
Roger

My System SpecsSystem Spec
.

04 Jul 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

If you have had an outright hard drive failure, there is no point in even attempting to restore----you would need a new hard drive.

But maybe the drive has not failed.

What do you mean by "crash"---specifically?

What start-up tests, diagnostics, and restore menus have you tried?

Can you currently boot to your hard drive?
My System SpecsSystem Spec
04 Jul 2012   #3

Windows 7 Ultimate x64
 
 

I'm not entirely sure what I mean by "crash", to be honest. My computer will start up and immediately give me the option to press enter to continue with normal start-up or press F2 to run tests. I've pressed F2 and tried running the start-up test, the hard disk test, and all of the other tests. They fail and then really give me no other option than to exit, only leading to a failing start-up. When I don't do that, I press enter to regularly continue with start-up and press F11 to see if the menu to factory reset my system will load. It seems to get halfway there, loading the screen for it but the menus don't show up. Apologies again for the lack of info and terminology, I'm not all that computer savvy.
My System SpecsSystem Spec
.


04 Jul 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

see comments in bold

Quote   Quote: Originally Posted by rogerfinkle View Post
My computer will start up and immediately give me the option to press enter to continue with normal start-up or press F2 to run tests.

When everything was OK, were you presented with these same 2 menu choices when booting? Or is the F2 choice new?

I've pressed F2 and tried running the start-up test, the hard disk test, and all of the other tests. They fail

Fail meaning the tests fail to run?

Or fail meaning they run and give you an onscreen message that the test failed?
My System SpecsSystem Spec
04 Jul 2012   #5

Windows 7 Ultimate x64
 
 

That option was never given to me before, and all the tests resulted in an onscreen message that they failed.
My System SpecsSystem Spec
05 Jul 2012   #6
Microsoft MVP

 

Enter BIOS setup at boot by tapping the F2 key or whatever is given on first boot screen. Is the HD showing up under storage devices? It will have a long model number which if you google it will tell you its make and model.

Download and burn to CD the HD maker's HD Diagnostic extended CD scan to boot and run. It will confirm its condition.

If it's not listed in BIOS it needs to be replaced. You can return it to HP or replace it yourself. Google for a video on how to remove the HD from your model and then shop for a new one to replace it.

After replacing HD use the Recovery Disks you made or order from HP to recover to factory condition, or get the superior Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
Reply

 How do I restore my laptop to factory settings after a HD crash?




Thread Tools



Similar help and support threads for2: How do I restore my laptop to factory settings after a HD crash?
Thread Forum
Restore HP Laptop to factory settings? Installation & Setup
Solved How to Restore Factory Settings Installation & Setup
Should I restore my laptop to factory settings General Discussion
Is this the right way to restore my PC to factory settings? Installation & Setup
restore my n5110 laptop to it's factory settings? Installation & Setup
Solved restore factory settings Installation & Setup
Restore my laptop to factory settings windows 7 Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:07 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33