I've got news for you Factory Restore and System Restore are not one and the same.
To correctly advise you please fill out your system specs to best of your abilities. Very important is to know the manufacturer of your computer, the precise model of the computer, and whether the computer is a laptop or a desktop.
I realize you will not be able to follow this write-up to the letter, but the write-up will serve as a guideline. Update your SevenForums System Specs User CP
(located on the top menu bar) |
Your Profile | Edit System Spec
To gather info, use Speccy (my favorite) or SIW
or System Info
In the System Manufacturer Block, enter: Manufacturer and Model and ADD
the word laptop, desktop, netbook or tablet.
For example: Toshiba Satellite L305D notebook
Provide full windows version info, for example: MS Windows 7 Ultimate SP1 64-bit
Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc
Scroll down and click on SAVE CHANGES
You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.
SIW is a marvelous program, but the free version does not offer