Hello all. I have a dell xps 8100 computer. I recently yesterday got a message that i found out is a virus. Its the one with the FBI page where it ask you to pay 200 dollars to unlock your computer. Well that page kept being there so then i system restore it and well that page isn't there anymore.
However... right now i cannot access my computer in regular mode. Only thing is safe mode. The other thing is i wanted to clean and reinstall my computer for a while but never did it.
However... I want to wipe out everything on hard drive. I see that page where it shows it here on the forum.... however... i cannot even access that page. I keep getting the message
clean is not allowed on the disk containing the current boot while on safe mode. Then right now... after closing and opening my computer multiple times... i get an error message and my comptuer can't even boot at all. Even when i put in my windows 7 cd in to reinstall and just forget about wiping it out... I cannot do this.
Can someone please help me?