I've had my laptop for a number of years now and within the past 2 years it would not allow me to do a return to factory default, so i just left it alone. But now i bought a very expensive Rosetta stone package and will not download because of my firewall. My firewall is giving me a code error five and i have tried many methods to fix it and it will not work. So i decided i have to do a Factory default for the best anyways and get rid of a bunch of items i do not use. But now i am back to my original problem, my computer will not allow me to do a return to factory default or create a factory default CD. When i try an create a CD using Gateway Recovery Management the CD progress remains at 0% for 2 straight days. So is there a way i can force a Return to factory default on my laptop.
-I do not know much about my laptop but it is a Gateway laptop(older model-at least 4 years old), originally windows vista then upgraded to windows 7, 64 bit. I just filled out my system specs if it helps at all, if any other info is needed please ask!