Thanks again for the quick reply.
I was having problems finding drivers that work with my friend's hp. I downloaded all the drivers for her model but not all of them work(e.g. Quick launch buttons for brightness and the multimedia buttons). They seem to require special drivers and programs.
I downloaded hp support assistant but it doesn't help find the necessary drivers.
I'm a newbie technician and this was my first time doing my job on a laptop that i didn't know that finding a working driver is such a pain in the neck.
so i started googling if it was possible for me to do a factory reset so that her laptop would run as fresh as it was back then.
She has 4 DVD's that seem to be backups but when i looked into them, i am doubtful that they contain the files needed for recovery.
Should they contain the files from the partitions?
what do they look like?
Thanks again for helping.