Factory restore error: 0x40011002000100a

Hello. I am having HORRIBLE problems with my laptop.
1. It's freezing constantly, I HAVE Black screen of death.
2. Windows welcome screen takes forever to log in.
3. No AMD whatever or something and there is plenty more.
And decided to try restore my laptop to new, I can't because as title says.
I do have the disc and I restored before, twice due to problems.
Error occurs...Anyone can help me? I can't type long because I'm freezing badly.

Edit: In safe mode, but I feel like the problem could be that I have a folder I can't delete.
It gives me a I/O error thing. I scanned once and it said there was a virus in it but I rid of it, I want to get rid of that folder but can't.

what's the name of the folder?

Cosairtear said:

Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.

give name of that folder please. For example: C:\privatedata\sub1\images

In elevated command prompt:

Code:

 
chkdsk/f c:

Any errors? And fixed? Run it another time until fixed

Cosairtear said:

Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.

Give exact error message please

C:/users/Axel/Desktop so the desktop itself? You most likely mean C:\users\Axel\Desktop\somename

perform a

Code:

chkdsk/f/r  c: 

from elevated command prompt. Is a seagate disk or western digital...or?
msinfo32->storage->disks give you the model. "Device manager"->disk stations shows it as well

Cosairtear said:

I just want to restore the entire PC to possibly fix all of this mess, but I also error upon trying restoring...

What restore program?

Driver Install - Device Manager tells you how to enter "device manager". Open "disk drives" there. What is listed?