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Windows 7: Factory restore error: 0x40011002000100a

11 Aug 2012   #1
Cosairtear

Windows 7 64bit.
 
 
Factory restore error: 0x40011002000100a

Hello. I am having HORRIBLE problems with my laptop.
1. It's freezing constantly, I HAVE Black screen of death.
2. Windows welcome screen takes forever to log in.
3. No AMD whatever or something and there is plenty more.
And decided to try restore my laptop to new, I can't because as title says.
I do have the disc and I restored before, twice due to problems.
Error occurs...Anyone can help me? I can't type long because I'm freezing badly.

Edit: In safe mode, but I feel like the problem could be that I have a folder I can't delete.
It gives me a I/O error thing. I scanned once and it said there was a virus in it but I rid of it, I want to get rid of that folder but can't.


My System SpecsSystem Spec
11 Aug 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

what's the name of the folder?
My System SpecsSystem Spec
11 Aug 2012   #3
Cosairtear

Windows 7 64bit.
 
 

Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.
My System SpecsSystem Spec
11 Aug 2012   #4
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Cosairtear View Post
Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.
give name of that folder please. For example: C:\privatedata\sub1\images

In elevated command prompt:
Code:
 
chkdsk/f c:
Any errors? And fixed? Run it another time until fixed

Quote   Quote: Originally Posted by Cosairtear View Post
Its a folder i made. i put alot of pics and game downloads and photoshop in there. i scanned it before it had a trojan i think. i cannot delete it because it gives i/o something. even opening it freezes my laptop badly...i tried to open it and delete everything in it but i only got a few and that took like 30mins due to freezes.
Give exact error message please
My System SpecsSystem Spec
11 Aug 2012   #5
Cosairtear

Windows 7 64bit.
 
 

C:/users/Axel/Desktop.
The folder is on my desktop.
The error says this when I try to delete it.
Error: 0x8007045D: The request could not be preformed because of an I/O Device Error.
I just want to restore the entire PC to possibly fix all of this mess, but I also error upon trying restoring...

Edit: Running the Chkdsk thing, it's 3% complete so I'll update you on that soon.
[Sorry I really know nothing about PC's, am a girl and only 19 lol]
My System SpecsSystem Spec
11 Aug 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

C:/users/Axel/Desktop so the desktop itself? You most likely mean C:\users\Axel\Desktop\somename

perform a
Code:
chkdsk/f/r  c: 
from elevated command prompt. Is a seagate disk or western digital...or?
msinfo32->storage->disks give you the model. "Device manager"->disk stations shows it as well
My System SpecsSystem Spec
11 Aug 2012   #7
Cosairtear

Windows 7 64bit.
 
 

Uhm, I right click the folder and put Properties. It only says that on what I typed.
I don't understand on the other stuff you posted. I'll try and see if I can screenpost.
My System SpecsSystem Spec
11 Aug 2012   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Cosairtear View Post
I just want to restore the entire PC to possibly fix all of this mess, but I also error upon trying restoring...
What restore program?
My System SpecsSystem Spec
11 Aug 2012   #9
Cosairtear

Windows 7 64bit.
 
 

When I try and do a Factory Restore thing.
I press F8 and all, Repair computer and then the Dell backup thing. [I have the reinstall disk.]
It says, "Your computer will be completely restore just like when you first bought it.
Tried to but 1 second later the error:
0x40011002000100a comes.

The Chsdk says some stuff in undreadable btw. Sorry for all these problems, it's a lot I know.
My System SpecsSystem Spec
11 Aug 2012   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Driver Install - Device Manager tells you how to enter "device manager". Open "disk drives" there. What is listed?
My System SpecsSystem Spec
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 Factory restore error: 0x40011002000100a




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