Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Dell Inspiron - Trying to do Factory Image Restore

11 Aug 2012   #1

Windows 7 Home Premium 64bit
Dell Inspiron - Trying to do Factory Image Restore

I have a Dell Inspiron M5030 with Windows 7 Home Premium, and am trying to do a factory image restore. I got the "File Recovery" virus on the computer a few weeks ago. I was able to remove that virus, but the computer has not been the same since, and I'm pretty sure there are more bugs on it. So, I would like to restore the computer to how it came from Dell. I can get to the Advanced Boot Options, but when I select "Repair your computer" I just get a black screen with "Windows is loading files..." at the bottom, and nothing happens. I do not have the Windows 7 CD to reinstall Windows that way. Any help would be greatly appreciated. Thanks!

My System SpecsSystem Spec

11 Aug 2012   #2

Windows 8 Core X64

From the Dell Setup Guide:

Performing Dell Factory Image Restore
Turn on the computer.
1. When the DELL
2. logo appears, press <F8>
several times to access the Advanced Boot
Options window.
NOTE: If you wait too long and the
operating system logo appears, continue
to wait until you see the Microsoft Windows
desktop; then, restart your
computer and try again.
3. Repair Your Computer.
The System Recovery Options window appears.
Select a keyboard layout and click
4. Next . To access the recovery options, log on as
5. a local user. To access the command prompt,
type administrator in the User name
field, then click OK. Click
6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.
NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.
7. Next . The Confirm Data Deletion
screen appears.
NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel .
Select the check box to confirm that you
8. want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next .
The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory ‑ installed applications have been
restored to factory condition.
9. Finish to restart the computer.
My System SpecsSystem Spec
11 Aug 2012   #3

Windows 7 Home Premium 64bit

Ok, I understand these steps, but my problem is with step 3. When I select "Repair your computer" I just get a black screen with "Windows is loading files..." at the bottom, then nothing happens and I eventually have to reboot the computer. I never make it to the System Recovery Options window.
My System SpecsSystem Spec

11 Aug 2012   #4
Microsoft MVP


If Recovery won't run then do the superior Clean Reinstall - Factory OEM Windows 7.

Everything you need is in the blue link, including the installer and tool to burn to DVD or write to flash stick. Read the special note for Dell owners.

This is the same as the Reinstallation DVD Dell would send you except you activate it with the Product Key on COA sticker attached to machine.

Dell Restoring Your Computer´s Software to the Factory Settings
Dell Recovery Partition - restoring F8 link
Dell DIagnostics downoad
My System SpecsSystem Spec

 Dell Inspiron - Trying to do Factory Image Restore

Thread Tools

Similar help and support threads for2: Dell Inspiron - Trying to do Factory Image Restore
Thread Forum
Dell Inspiron N7110 factory restore bootmgr missing Backup and Restore
Solved Factory restore on Dell Inspiron N5050 Installation & Setup
Trying to return to factory settings my Dell Inspiron mini 1011 Installation & Setup
Restore dell inspiron to factory settings Installation & Setup
How To Factory Restore A Dell Inspiron 620? Installation & Setup
How to restore my DELL lappie to the factory image? Hardware & Devices
Dell Factory Image Restore from 7 to Vista Backup and Restore

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:17 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33