Greetings to all forum users. I have my daughter's Acer 4820T laptop running Windows 7 Home Premium with 4GB DDR3 memory. The original HD failed, and I had to purchase the eRecovery media from Acer as she had not created them when it was working fine. I installed the new HD a 500GB Seagate, but when I run the eRecovery, I am able to choose the UI Language, and on the next screen where the choice of recovery options appear, the only one of the 3 options available is Exit. Both the Restore to Factory Settings and the Restore OS Saving Data options are grayed out. I tried changing the SATA method in the BIOS from ACHI to IDE. I wrote Tech Support but the system is 18 months old and out of warranty, and the only help they offered was to tell me to partition the drive with one partition formatted NTFS, directions to their support link. I searched their site and found an ISO file use to prepare the HD. That also did not help. I would be grateful for any help I can get. Thank You very much.