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Windows 7: I click on user account and it (user account) shuts down


19 Aug 2012   #1

windows 7 ultimate 64-bit
 
 
I click on user account and it (user account) shuts down

When I try to log onto my user account I click on it and the computer shuts down, no error message. I can log into the administrator account, it's protected by a password. I have nortons and malwarebytes and have run them both with no malware detected. I also tried system restore but all of my restore points are gone. So, what next? Thanks


My System SpecsSystem Spec
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20 Aug 2012   #2

Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
 
 

Have you tried creating a new user account?
My System SpecsSystem Spec
20 Aug 2012   #3

windows 7 ultimate 64-bit
 
 

It's gone beyond not being able to logging in as user. Both user accounts have been erased as well as a lot of the information on the hard drive. I also got locked out of the admin account, the password was changed. I booted up Hirens boot cd to try to get access to the admin account but was unable to. I then tried to erase the harddrive but also was unable to because of some damaged sectors. I'm currently running a program to try to repair the damaged sectors so I can reinstall windows. The person who owns this computer is into torrents, need I say more. I helped him out once before and added an admin account, with a password but I think the password was too much trouble for him. I wonder if someone has added some sort of malware to the torrents that just sweeps through a harddrive and erases everything?
My System SpecsSystem Spec
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20 Aug 2012   #4

Windows 7 Pro. 64/SP-1
 
 

This might of interest to you. Don't let the name fool you. Give it a read.
Windows 7 Installation - Prepare PC to be Sold

Charge a lot of money it will improve the owners learning curve.
My System SpecsSystem Spec
20 Aug 2012   #5

windows 7 ultimate 64-bit
 
 

Very helpful tutorial. I'll use it when I get ready to reinstall. Thank You for the interest and help, it's appreciated.
My System SpecsSystem Spec
21 Aug 2012   #6
Microsoft MVP

 

When you still have an installation to repair you can follow these steps for Troubleshooting Windows 7 Failure to Boot

If it's too late for that then here's everything you need to Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
21 Aug 2012   #7

windows 7 ultimate 64-bit
 
 

Thank You I really appreciate all the help. This is a great forum. I'll keep you posted on how it goes.
My System SpecsSystem Spec
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 I click on user account and it (user account) shuts down




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