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Win7 Recovery on HP Touchsmart tm2t-2100 CTO Setup freezes Check AC
Have an HP Touchsmart tm2t-2100 CTO purchased in December 2010. It is running Windows 7 Home Premium 64 bit application.
Any remedies for how to complete the installation, through checking ac power where it is hanging, and then initate and complete the installtion verification would be great! While I can install my full clean version of Windows 7, it would be preferential to install with the HP customizations specific to this laptop.
- June 2012 it crashed. Since I am a teacher, I needed my laptop to recover quickly. The system would not recognize my recovery disks so I had to order disks from HP. The disks arrived but when I began to rebuild the tablet I killed the process at 12 hours because it seemed ridiculously long. ( My prior career I was a system project manager...so I am no strager to computers and software installations.) My quick solution was installing Windows 7 Home premium and then downloading the custom installtions for my HP tablet off the HP site. This was required to finish the school year.
- July 2012 I began attempting to rebuild my laptop correctly. I found, through HP forums, their installtions take 16 hours before you get to the windows setup screens. In the midst of this process my battery also seems to have completely died. I have tested that it is the battery: AC Power glows steady white when battery is removed and system boots. Put the battery back in and the light blinks orange the whole time. Battery test shows it cannot recognize a battery.
- So....when I tried to install the first time with battery still in, 16 hours later HP recovey processed, and Windows setup began. It made it through preparing software installation, installing software, customizing software, and stopped at "Checking AC Power."
- The second time.....I tried to install I removed the dead battery. This allowed the power led to stop blinking orange and be steady white glow. For this test the system made it through preparing, and installing, but hung at customizing software.
- Third try now....battery back in hangs again at Checking AC Power. It has been here for 8 hours. The HP site also indicates that the WIFI radio needs to be on for installation. Mine is and glows white.
Here is a link to the customer forum for the inordiantely long recovery process on the HP side: Installing from HP Recovery CD, installation freezes at %12 - Page 11 - HP Support Forum
Thank you in advance for your assistance and expertise,
Deb