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Windows 7: Acer eRecovery Management Help!!

25 Aug 2012   #11

windows 7

It won't let me. It says unsupported method of compression while extracting item?

My System SpecsSystem Spec

25 Aug 2012   #12

windows 7

Okay. I'm not sure if I burned the file on the disc the right way but when do I enter the disc or what is the next step since it doesn't actually go to the home screen? I put the disc in and it makes a noise like it's reading it but then nothing happens?
My System SpecsSystem Spec
25 Aug 2012   #13
Microsoft MVP


Work through these steps for Troubleshooting Windows 7 Failure to Boot.
My System SpecsSystem Spec

25 Aug 2012   #14

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64


I hope you managed to extract the .iso file from the 7z.

It won't work if you burn the 7z onto a cd - you have to extract the .iso from it.

Then burn the .iso to cd.

Not sure how you would extract it on a mac.

Anybody got a mac knows how to do that?

Ther is this free app. at the Apple store - I have no idea if it is any good - I don't have a mac.

It is the first one on the popular apps. list - if that means anything
My System SpecsSystem Spec
18 Sep 2012   #15

win 7

hi i have the same problem. I have an acer..followed all the steps provided. I popped in the iso in my acer. what do i do when i reboot the computer?
My System SpecsSystem Spec
18 Sep 2012   #16
Microsoft MVP


Quote   Quote: Originally Posted by karenp View Post
. I popped in the iso in my acer. what do i do when i reboot the computer?
Please explain what this means. An ISO is an image file used to burn a bootable DVD.

Are you trying to Clean Reinstall - Factory OEM Windows 7 ?

If so use the ISO in step 1 to burn to DVD or write to flash stick with the tool in Step 2, boot it and follow the steps to get a perfect reinstall. How to Boot your Computer from a Bootable CD or DVD

You can also try running Acer Factory Recovery: Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load
My System SpecsSystem Spec

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