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Windows 7: Acer eRecovery Management Help!!


23 Aug 2012   #1

windows 7
 
 
Acer eRecovery Management Help!!

Hi, my computer is not working. It won't get past the start up screen so I am trying to do the Acer eRecovery Management. I can pull it up just fine but the blue circle (thinking) has been there for awhile and won't finish loading..is that normal? any ideas?
Thanks!


My System SpecsSystem Spec
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23 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

I don't think that is normal - it should load up reasonably quickly.

If it has been several minutes - something is wrong.

Did you run off the Acer recovery discs?
My System SpecsSystem Spec
23 Aug 2012   #3

windows 7
 
 

No I don't have them. Is there anything else I can do?
My System SpecsSystem Spec
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23 Aug 2012   #4

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

You can use my boot media.

It has a lot of tools in it.

Download the file called REP.7z from here: https://skydrive.live.com/#cid=B0A22...89320E3247!345

Rt click it, Unblock,Apply, OK.

then unzip it with 7-zip. 7-Zip

Burn the REP.iso to cd as an image - do not burn it as data.

Boot it up on your sick machine.

You didn't specify what the problem is ?
My System SpecsSystem Spec
23 Aug 2012   #5

windows 7
 
 

When I try and start it up a black screen comes up saying windows failed to start. A recent hardware or software change might be the cause. It gives me the option to launch startup repair or start windows normally. The startup repair brings me to a blue screen with a bird on a branch and the start windows normally brings me back to the windows error recovery screen.
My System SpecsSystem Spec
23 Aug 2012   #6

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Sounds like registry corruption.

Your best bet is to replace the registry from the backup.

You need to do that from outside windows - so use my boot media.
My System SpecsSystem Spec
23 Aug 2012   #7

windows 7
 
 

I couldn't upload the file. I don't have another windows computer. Thank you.
My System SpecsSystem Spec
23 Aug 2012   #8

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Do you mean you couldn't download the file?

You need to get hold of another windows computer to create a boot disc.

If you can't get into your existing windows installation, there is no other way.

What are you posting from now?
My System SpecsSystem Spec
23 Aug 2012   #9

windows 7
 
 

yes. download.
a mac
My System SpecsSystem Spec
23 Aug 2012   #10

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

You should be able to d/l it easily enough.

You need windows id to access the skydrive site.

You can just register there - they will email it to you.

Or you can set up a hotmail account - that will do as your windows id.

I don't know how you can un 7zip that on a mac - perhaps there is a mac version of 7-zip - I have no idea.

I am sure you must be able to burn an .iso on a mac
My System SpecsSystem Spec
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 Acer eRecovery Management Help!!




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