Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: The computer restarted unexpectedly... Windows install can't proceed.

26 Aug 2012   #1

windows 7 home premium 64 bit
The computer restarted unexpectedly... Windows install can't proceed.

Hi. I was previously using windows 7 home premium 64 bit on my computer. The computer worked for around 2 years and one day suddenly went BSOD on me, with various problems from disk read errors to "video driver failed to initalize". After my roommate tried all the system recovery options (which all failed), he decided to use his recovery disk to do a factory reset of the computer (it's his computer). This got rid of most of the problems, with the exception of disk read errors from time to time. However, during the setup of the computer, we got the "The computer restarted unexpectedly or encountered an unpexted error. Windows installation cannot proceed." error, which just leaves us in an infinite loop (unless we get a disk read error). Windows 7 came pre-installed with the computer, so we dont have any installation discs. The only disc we have is a recovery disk that lets us get to the system recovery options. The computer was a plug-in-and-use computer meaning that we dont know much about the system specs other than the sticker that came on the side . I included it in case anyone is intrested in it.
Any help would be greatly appreciated.

windows 7 home premieum 64 bit
intel core i3 processor 550
6gb DDR3 memory
1TB hard drive (dont know the name or anything)
NIVIDIA GeForce 315 1024 MB

My System SpecsSystem Spec

26 Aug 2012   #2

Windows 8 Core X64

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics

If defective, replace it. Use the recovery disc you have or you can download a legal copy from here: Official ISO Downloads

Following taken from here: Digital River Direct Download Links for Windows 7 Editions Free
I'm including only the English versions.

Microsoft’s partner Digital River is providing the direct high speed download links for the Windows 7 all editions, The download links are available in English,French,German,Spanish languages.

The installation ISO files of Windows 7 are hosted on the server owned by Digital River, one of the delivery partners for Windows 7.

All you need is a legal Product key for a Windows 7 Edition that you want to install using these ISO images. Can be a retail or OEM key.
You can burn these images using any standard burner like [url==>ImgBurn[/url]

The Product key should be on the COA sticker on the computer.
My System SpecsSystem Spec
26 Aug 2012   #3

windows 7 home premium 64 bit

How can i check which hard drive i have? Im not very good with computers
My System SpecsSystem Spec

26 Aug 2012   #4
Microsoft MVP


Is the HD seen in BIOS setup? Boot in now by tapping the key given on first screen for BIOS setup, look under Storage or HD's to see if the HD is recognized. If you can't determined which is the HD post back some camera snaps for us to help you.

If it's not listed then it may have gone bad. You don't say if this is a laptop or desktop or give it's model number so it is hard to advise changing out the HD cables, but this may be needed if it's a desktop.

You can google the serial for the HD device to find out it's maker, find the bootable diagnostics download in the links Rich provided above, burn to CD with Windows Image Burner, boot and run Extended CD scan to see if HD is functional or needs repair.

If HD is OK, I would try these steps to Clean Reinstall - Factory OEM Windows 7. Everything needed to get a perfect reinstall is included in the tutorial.
My System SpecsSystem Spec
27 Aug 2012   #5

windows 7 home premium 64 bit

I'm assuming that HDD is for the hard drice since everything else in the storage section pertains to dvd/cd or usb. The HDD is p1-wdc wd10ears-22y5b1. However, when I search the internet, I can only find hard drives with the serial number of wd10ears. Is this okay or is it a different hard drive then im looking for?
My System SpecsSystem Spec
27 Aug 2012   #6

Windows 8 Core X64

You need the Data Lifeguard Tools from Western Digital which you can get from the links I provided, specifically here:

WD Support / Downloads / SATA & SAS / WD Green / GP

You want Diag504fCD.iso.

Download that then createa bootable CD using a program like ImgBurn. Instructions are at the bottom of the page.

Boot the CD then run the diagnostics, see what it tells you.
My System SpecsSystem Spec
27 Aug 2012   #7

windows 7 home premium 64 bit

Thanks ztruker. With that .iso we figured out that the hard drive wasnt connected properly for some odd reason so we switched the cables connecting the hard drive to the motherboard. Needless to say, the installation went smoothly. I cannot thank you and gregrocker enough for the assistance you've given me. I just have one last question. After reinstalling windows, the screen resolution is stuck to 640x480. Is there anyway to fix this?
My System SpecsSystem Spec
27 Aug 2012   #8
Microsoft MVP


As explained in Clean Reinstall - Factory OEM Windows 7 Windows 7 will supply newer drivers via optional Windows Updates.

If there is no Display driver provided that offers better resolution, go to the Support Downloads webpage for the PC or Display adapter model to download and install it. A Standard VGA display driver, for example, is only meant as a place holder driver except for the oldest hardware.
My System SpecsSystem Spec
27 Aug 2012   #9

windows 7 home premium 64 bit

Problem solved. Thanks.
My System SpecsSystem Spec
27 Aug 2012   #10

Windows 8 Core X64

Glad to hear it, thanks for letting us know.
My System SpecsSystem Spec

 The computer restarted unexpectedly... Windows install can't proceed.

Thread Tools

Similar help and support threads for2: The computer restarted unexpectedly... Windows install can't proceed.
Thread Forum
Help!! win & install error, "the computer restarted unexpectedly or.." Installation & Setup
BSOD that changed resolution and restarted computer BSOD Help and Support
Computer Restarted while working Bluscreen BSOD Help and Support
Solved Computer Restarted... wat cud b the problem... plz help... General Discussion
Computer Restarted middle of the night General Discussion
Computer restarted with no errors. BSOD Help and Support
Computer getting restarted Performance & Maintenance

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:11 AM.
Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33