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Windows 7: Laptop stuck on acer software installation after system restore


27 Aug 2012   #1

windows 7 home 64bit
 
 
Laptop stuck on acer software installation after system restore

Ok, so earlier today i decided that i needed to restore my laptop to factory default. As you can see from the title, i use an acer laptop which means i used the acer Erecovery software. All went well at first, although it took a stangely long time at a screen which said "setup is starting." The problem now is, I am now stuck on the acer 'software installation screen!' It is stuck at 41/48 where it is trying to install clear.fi v1.0. I think i heard the sound of an error earlier which worries me as i dont want to force restart my laptop as it clearly says not to do that and doing this caused my hard-drive to break last time!
I have been on this screen for about 2 hours now, and will leave it overnight if i have to. I just need to know what to do if it does not fix!

My System SpecsSystem Spec
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27 Aug 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Have you categorically rejected the idea of doing a clean install, as opposed to a recovery to factory specs via the Acer software?

Acer software and support being what it is, I'm not surprised by your predicament and don't have a solution to that other than to wait as long as you can stand to see if it sobers up.
My System SpecsSystem Spec
27 Aug 2012   #3
Microsoft MVP

 

It's only remaining steps are to install the factory bloatware which most tech enthusiasts avoid by getting a Clean Reinstall - Factory OEM Windows 7.

For this reason you may be able to cancel out of it to stop the crapware from being installed. If not I would follow the steps in the tutorial in blue link to get a vastly superior install.

Otherwise you can try running Recovery again from its hotkey at boot, or using the Recovery Disks you should have made as a backup.

Acer Support: Frequently Asked Questions list for Recovery media and Restoring a system to factory load
My System SpecsSystem Spec
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28 Aug 2012   #4

windows 7 home 64bit
 
 

Well.., After trying greg's suggestion my laptop kept going back to the same screen every time I turned off! I tried doing recovery again and now my laptop is unusable! It says something about a driver fault and I need to reinstall windows ( which I dont have the disk for.)
My System SpecsSystem Spec
28 Aug 2012   #5
Microsoft MVP

 

This is why you needed to make the Acer Recovery disks when you set up your PC, so you'd have a backup method in case Recovery fails which it can do.

Your options now are to call Acer Tech Support to order the Recovery disks, or to follow the steps in this tutorial to Clean Reinstall - Factory OEM Windows 7. Everything you need is in the link to get a superior install without the factory bloatware and duplicate utilities.

You would already know that the latest Windows 7 installer is provided if you'd even bothered to read the tutorial, so you need to decide now if you're going to be thorough to get the best possible install, asking back all the questions needed to get it done right. If not then order your Recovery disks or take it to a shop and whine to them.
My System SpecsSystem Spec
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 Laptop stuck on acer software installation after system restore




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