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Windows 7: "Reboot and Select Proper Boot Device," etc. Error - Just Sometimes


06 Sep 2012   #1
ESL

Windows 7 Home Premium x64
 
 
"Reboot and Select Proper Boot Device," etc. Error - Just Sometimes

Hi, guys.

A short while ago I posted about my 750 GB WD HDD that was giving me a Bootmgr is Missing error. Well, I don't get that error now after using KillDisk to wipe the drive clean, but after reinstalling Windows 7 and all my programs today, I got the infamous "Reboot and Select Proper Boot Device..." error.

I've actually gone through the Windows 7 reinstallation process three or four times in as many days to try and rid myself of the error, but it appears I'd say on two out of every ten restarts, only on this 750 GB drive, and it isn't permanent. If I do a control, alt, delete, Windows starts normally. I don't know if this means anything, but sometimes before the error message, I see "Matrix Storage Manager" appearing and disappearing quickly. Startup repair using a Windows 7 repair disc says no problems could be detected and my installation of Windows 7 is listed. I have checked for loose cables. No problems. I have run chkdsk and the WD diagnostics tool (long method). It passes. My HDD is set as the first boot device, and the DVD-RAM is second.

When I restarted the PC, I noticed on the HP splash screen that it said to press F9 for diagnostics. I did that. As you'll see, it came back with a BIOHD-2 error (no drives detected). The DVD-RAM and HDD work (other than the error message) and are detected in the BIOS, so this sure is puzzling. After this, I powered down the PC, opened it up, checked the cables, and then removed the 750 GB drive and reinstalled my 2 TB drive, powered the PC up, and ran the test again. It passed. Based on this, can I assume that the 750 GB drive is close to failing? It just seems odd why all the other diagnostics say it is fine and the HP diagnostics give the error.



Attached Thumbnails
"Reboot and Select Proper Boot Device," etc. Error - Just Sometimes-dsc04473.jpg   "Reboot and Select Proper Boot Device," etc. Error - Just Sometimes-dsc04475.jpg  
My System SpecsSystem Spec
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06 Sep 2012   #2
Microsoft MVP

 

Check in BIOS setup to see if HD is detected. What is the SATA controller setting? Is there more than one storage controller?

Test your HD using maker's HD Diagnostic extended CD scan, followed by Disk Check run from the installer's Command Line in System Recovery Options.

If necessary format a full disk partition marked Active to try install and do the DIsk Check, using Step 2.2 here: SSD - HDD Optimize for Windows Reinstallation
My System SpecsSystem Spec
06 Sep 2012   #3
ESL

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Check in BIOS setup to see if HD is detected. What is the SATA controller setting? Is there more than one storage controller?

Test your HD using maker's HD Diagnostic extended CD scan, followed by Disk Check run from the installer's Command Line in System Recovery Options.

If necessary format a full disk partition marked Active to try install and do the DIsk Check, using Step 2.2 here: SSD - HDD Optimize for Windows Reinstallation
The HD is detected in BIOS. How to I find out the SATA controller setting? Where do I check to see if there is more than one storage controller?
My System SpecsSystem Spec
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07 Sep 2012   #4
Microsoft MVP

 

Look under storage or HD section of the BIOS setup menu's .

There are other steps given to check the HD. Do those now.

If you'd posted your system specs in the bottom left corner of your posts someone might have already checked for you.
My System SpecsSystem Spec
07 Sep 2012   #5
ESL

Windows 7 Home Premium x64
 
 

As I said in my first post, I already ran WD's diagnostic on the drive. It passed an extended scan. I've already done chkdsk, and it, too, passed. The SATA controller setting is set to RAID. There are three settings: RAID, IDE, and AHCI.
My System SpecsSystem Spec
07 Sep 2012   #6
Microsoft MVP

 

Change it to AHCI to try install. If that fails try IDE.

Make sure you are following the Best Practices for reinstall in Clean Reinstall - Factory OEM Windows 7

Unplug all other HDs and peripherals. Pay attention to how drivers are handled in Windows 7 because this is not XP.
My System SpecsSystem Spec
07 Sep 2012   #7
ESL

Windows 7 Home Premium x64
 
 

Speaking of drivers, let me mention something. During this whole process, I downloaded and installed the Windows 7 driver for my Brother PT-1950 labeller. Once I did that, it said I must restart for the changes to take effect. It was when I restarted at that time that I first got the error message. Prior to that, the Windows 7 install and reinstallation of all my programs had gone beautifully. I'm almost tempted to reinstall Windows 7 again sans the Brother PT-1950 driver. I will try the ACHI option. I don't understand why it was set to RAID, as it is my understanding that RAID is used for multiple hard drives installed all at once. I only use one drive at a time.
My System SpecsSystem Spec
07 Sep 2012   #8

Windows 7 Ultimate x64
 
 

Let us know how it goes after setting it to AHCI.

On some machines the RAID setting accomodates both RAID and AHCI. But on those machines you often see there are only two options, RAID and IDE. Setting it to RAID doesn't necessarily mean you're using RAID, but it is ready at that point to be set up that way. (And you're right about RAID being for multiple disks.)

Rather than a reinstall you might consider reverting to a prior restore point (prior to the installation of that driver you're concerned about):

System Restore
My System SpecsSystem Spec
07 Sep 2012   #9
Microsoft MVP

 

After restoring or Clean Reinstall - Factory OEM Windows 7 wait to see what driver optional Windows Updates provides after enabling Automatically get recommended drivers and updates for your hardware
My System SpecsSystem Spec
07 Sep 2012   #10
ESL

Windows 7 Home Premium x64
 
 

I haven't fully switched to AHCI yet. Let me tell you what I did, and it may or may not have solved the problem. I read instructions somewhere about switching to AHCI AFTER installing Windows 7. It involved going into the registry and changing an entry. I'm not a huge fan of doing that. Long story short, that method I read about didn't work. After I switched to AHCI, it would get to the Starting Windows screen, then reboot, and ask me if I wanted to launch startup repair. I did a repair, it took forever to check for problems, and said it couldn't fix the problems. I restarted the PC. I went into BIOS and changed the setting back to RAID. I exited the BIOS, then did an F9 at the HP splash screen to run the HP diagnostics and this time everything (including the hard drive) passed. No more BIOHD-2 error. If I had switched to AHCI without going into the registry, would that have destroyed the Windows 7 installation on the 750 GB drive, or would going into BIOS and changing it back to RAID have enabled me to boot into Windows, as I did with the registry method?

I am definitely going to switch to AHCI and then reinstall Windows 7 on the 750 GB drive. Right now, because of all the problems I have had with this particular WD 750 GB drive, it is more or less a testing drive, as I don't fully trust using it as my main drive just yet. As I write this, I am using my reliable WD 2 TB (WD20EARS) drive. If I do have a concern, it is that perhaps switching to AHCI may affect the performance of the 2 TB, which has performed perfectly set to RAID in BIOS. I'm a bit concerned that my 2 TB drive may start giving me the same boot device message.
My System SpecsSystem Spec
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 "Reboot and Select Proper Boot Device," etc. Error - Just Sometimes




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