Newbie.....operation failed with 0x8007047f.... i cant install wmp!!!

moogwai · 12 Sep 2012

Hi guys....newbie here. I recently had to format my pc and install a new copy of windows 7 as i had constant crashing of my pc.

I brought a new copy of windows 7 and apparantly its a "n" version.

I'm trying to install wmp 12 and ive downloaded the media pack update thing from the windows update section but media player doesn't install!! so i try to install wmp 11 and get the "operation failed with 0x8007047f" error code!! its doing my head in a bit now.....so does anyone know how to get around this??

your help will possibly stop me from going bald!!!

thanks guys.

marsmimar · 12 Sep 2012

Hello moogwai and welcome to Seven Forums.

Just for clarification, is this where you downloaded the Media Feature Pack? The download link is near the bottom of the KB article.

Description of the Windows Media Feature Pack for Windows 7 N and for Windows 7 KN

You may have to go into Windows Update History to see if any previous attempts to update WMP are showing. If yes, I'd suggest uninstalling first before attempting any new install of the Media Feature Pack.

Windows Update - Uninstall an Update

moogwai · 12 Sep 2012

thanks Marsmimar, yes thats where i downloaded the media pack.....i checked the windows update history and there were no signs of any attempt to update wmp.

when i attempt to install the update package it comes up with the screen shot ive attached

Newbie.....operation failed with 0x8007047f.... i cant install wmp!!!-capture.png

marsmimar · 12 Sep 2012

I don't know if this will make any difference, but let's try running a system file checker scan from an elevated command prompt (option two, this tutorial.) Perhaps there are damaged or corrupt system files that are preventing the Media Feature Pack from installing. If problems are found, run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

karlsnooks · 12 Sep 2012

moogwai,
Where did you buy your Win 7?

moogwai · 13 Sep 2012

marsmimar said:

I don't know if this will make any difference, but let's try running a system file checker scan from an elevated command prompt (option two, this tutorial.) Perhaps there are damaged or corrupt system files that are preventing the Media Feature Pack from installing. If problems are found, run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

i ran the system file checker and it found no problems!! grrr

moogwai · 13 Sep 2012

karlsnooks said:

moogwai,
Where did you buy your Win 7?

i brought it from a verified seller on play.com......should i contact him about it? i have verified windows 7 and it it seems fine

Golden · 13 Sep 2012

Hi moogwai,

If you like, we can check your Windows 7 for you before you contact the seller.

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click 'Copy' - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

Windows Genuine and Activation Issue Posting Instructions

Regards,
Golden

karlsnooks · 13 Sep 2012

Definitely follow the suggestion from Golden. That version is not meant for sale to individuals.
Next time you want to buy Win 7 then go to a store which will be offering Win 7 in a Microsoft-logoed package from Microsoft.

Did your computer come with Win 7? Yes/no.

moogwai · 13 Sep 2012

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GD7C6-77CT4-TVG39
Windows Product Key Hash: 4Lpd7Dzu0Xx/k5e9qqh11gsYjmw=
Windows Product ID: 00432-076-9822597-86623
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.028
ID: {D37D9AEE-2096-4053-B985-9ECB064F0E10}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate N
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D37D9AEE-2096-4053-B985-9ECB064F0E10}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.028</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-TVG39</PKey><PID>00432-076-9822597-86623</PID><PIDType>5</PIDType><SID>S-1-5-21-574713589-65372721-1144747039</SID><SYSTEM><Manufacturer>Unknow</Manufacturer><Model>Unknow</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20080709000000.000000+000</Date></BIOS><HWID>8A373407018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, UltimateN edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: dca01e19-01f5-4ce1-98b1-35fb7a323806
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00432-00172-076-982259-00-2057-7601.0000-2462012
Installation ID: 000044174822306724567372271671894724948223914964716782
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: TVG39
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 13/09/2012 10:49:24
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAJJSyrPyLkKZsvbiRfI3O5lx7GuyEOhh5
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC RS690 AWRDACPI
FACP RS690 AWRDACPI
HPET RS690 AWRDACPI
MCFG RS690 AWRDACPI

i think i have done it right!!