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Windows 7: Computer locks up on clean install of win 7 pro.


21 Sep 2012   #1

windows 7
 
 
Computer locks up on clean install of win 7 pro.

My computer is a HP slate 500, with 2gb memory, 128gb ssd drive running windows 7 pro. A few days ago my computer began to freeze for no apparent reason. I ran chkdsk/f and it fixed a few things, but the freeze would continue. I ran a full scan of malwarebytes and windows defender, neither showed anything. Last night I tried to run sfc / scannow twice both times the computer froze. The first time it was a 50% the second at 81%. I tried again today and it got to 87% and the screen went black. I tried a system restore point, but that failed. I tried restore from system image and it failed. Tried startup repair three times all failed. I tried system repair disk it also failed. I tried to do a clean install with the Windows 7 pro disk that came with my computer and it locks up at the installing point. Any advice?


My System SpecsSystem Spec
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21 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

It sounds like there may be a hardware issue. Perhaps a failing memory module, motherboard, etc. One of the Forum members prepared these troubleshooting guides. They might help isolate the problem if you can boot your machine (perhaps in Safe Mode).

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
21 Sep 2012   #3

windows 7
 
 

Thanks for the information, but I can't boot into windows without the win 7 disk and it only gives me the restore options that all failed or when I try to reinstall windows it locks up as previously stated.. I'm going to try the iso approach when I get home later tonight.
My System SpecsSystem Spec
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21 Sep 2012   #4

Windows 7 Professional X64
 
 

Quote   Quote: Originally Posted by revmike View Post
Thanks for the information, but I can't boot into windows without the win 7 disk and it only gives me the restore options that all failed or when I try to reinstall windows it locks up as previously stated.. I'm going to try the iso approach when I get home later tonight.

I had the same problem on a previous computer.
It was a memory problem.

Run this test : Memtest86+ - Advanced Memory Diagnostic Tool
My System SpecsSystem Spec
21 Sep 2012   #5
Microsoft MVP

 

Start with the hardware tests in Troubleshooting Windows 7 Failure to Boot.

The steps lead up to rescuiing files and running HP Factory Recovery or doing the superior Clean Reinstall - Factory OEM Windows 7.

You need to be able to boot a disk to disinfect and attempt repairs. Try resetting BIOS to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS.

If this fails Ultimate Boot CD will boot itself to test RAM and HD, rescue files, even wipe the HD as a last resort to get the installer to boot itself to reinstall.

My System SpecsSystem Spec
22 Sep 2012   #6

windows 7
 
 

Thanks for all the suggestions. Computer gave up and only would show unable to find operating system. Downloaded a iso and it would not burn to dvd, burn software says corrupted. So I gave up and went to best buy and their geek squad, final diagnoses motherboard bad. I am expecting a return box from hp on tuesday. Thanks again.
My System SpecsSystem Spec
22 Sep 2012   #7
Microsoft MVP

 

Did you run the hardware tests as suggested which would have revealed this?
My System SpecsSystem Spec
03 Oct 2012   #8

windows 7
 
 

Just for the record in the end it was a bad motherboard.
My System SpecsSystem Spec
05 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

Glad you got it sorted out. Thanks for posting back.
My System SpecsSystem Spec
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 Computer locks up on clean install of win 7 pro.




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