Vista fails to log off, install updates.

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  1. Posts : 75
    Snow Leopard
    Thread Starter
       #11

    I found the display adapter (ATI Radeon HD 3200 Graphics), ethernet controller (Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller) through the Hardware Identifier, and the 02 SD Card reader though Vista's 'Problem Reports and Solutions' pane. Vista was successfully activated. My friend is just going to have to manually shut down the computer (or leave it on at all times). All the drivers are now installed.

    I'm still having the problem of Windows Update not doing anything. I clicked 'check for updates', but it's stuck at that.
      My Computer

  2.    #12

    I'm going to ask an expert at reading the Updates logs to help you further, and for more general help on what could cause Shutdown (power supply?) and Updates failures simultaneously on a verified Clean Reinstall with hardware already tested.
      My Computer


  3. Posts : 75
    Snow Leopard
    Thread Starter
       #13

    gregrocker said:
    I'm going to ask an expert at reading the Updates logs to help you further, and for more general help on what could cause Shutdown (power supply?) and Updates failures simultaneously on a verified Clean Reinstall with hardware already tested.
    Thank you, I appreciate it.

    E: I just checked starting and shutting down in Safe Mode (w/ networking), and shutting down works fine.
      My Computer

  4.    #14

    Then it may be a driver interfering which isn't loaded in Safe Mode.

    Check the logs and other System Resources, establish a Clean Boot and work through the other steps for Troubleshooting Steps for Windows 7 while we wait for more specialized Updates and Hardware help.
      My Computer


  5. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #15

    Boot to Normal Mode.
    Open Device Manager
    Click on View in the menu bar
    select 'Show hidden drivers'
    are there any more drivers showing error messages??

    Is this 32-bit or 64-bit Win7?- I note that there are no drivers for 64-bit Win7 on the Gateway site, which probably means that the hardware isn't supported.

    One thing that can really be a bottleneck is the chipset drivers - especially the IDE/SATA/RAID drivers - you should doublecheck that those are the correct ones.

    You say you've managed to Activate the system, and I note that you appear to have done so before installing valid networking - how did you manage that?


    It would be worth checking the disk and file system again.....



    Please run a full CHKDSK and SFC scan....
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key.

    You will be told that the drive is locked,
    and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
    The CHKDSK will take a few hours depending on the size of the drive, so be patient!
    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

    SFC -System File Checker - Instructions
    Click on Start > All Programs > Accessories
    Right-click on the Command Prompt entry
    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
    At the Command prompt, type
    SFC /SCANNOW
    and hit the Enter key

    Wait for the scan to finish - make a note of any error messages - and then reboot.
    Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply with details of any error messages encountered

    Post an MGADiag report - we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

    (although primarily for WGA analysis it also discovers other suful information about installs)
      My Computer


  6. Posts : 75
    Snow Leopard
    Thread Starter
       #16

    NoelDP said:
    Boot to Normal Mode.
    Open Device Manager
    Click on View in the menu bar
    select 'Show hidden drivers'
    are there any more drivers showing error messages??
    Nothing else is shown.

    Is this 32-bit or 64-bit Win7?- I note that there are no drivers for 64-bit Win7 on the Gateway site, which probably means that the hardware isn't supported.
    64-bit Windows Vista Home Premium

    One thing that can really be a bottleneck is the chipset drivers - especially the IDE/SATA/RAID drivers - you should doublecheck that those are the correct ones.
    It says the driver provider is 'Microsoft' for WDC WD3200BPVT-16JJ5t0 ATA Device (new hard drive)

    You say you've managed to Activate the system, and I note that you appear to have done so before installing valid networking - how did you manage that?
    No, I installed the Ralink wireless network card driver from a flash drive before I activated it.


    It would be worth checking the disk and file system again
    Results: All 5 stages completed and found no problems.

    then run the SFC.
    Windows Resource Protection did not find any integrity violations.

    Copy the CBS.log file created to your desktop
    Attached, no additional errors.

    Post an MGADiag report - we need to see a full copy of the report produced by the MGADiag tool
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-84BFV-49MWQ-XQP8F
    Windows Product Key Hash: uboviDv0zygtvXzI6/X6dnIAJwE=
    Windows Product ID: 89583-OEM-7411967-76095
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {03F6E2C5-0EA1-4225-A820-36BC88C5A83D}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{03F6E2C5-0EA1-4225-A820-36BC88C5A83D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XQP8F</PKey><PID>89583-OEM-7411967-76095</PID><PIDType>8</PIDType><SID>S-1-5-21-3396326714-107033706-1592790188</SID><SYSTEM><Manufacturer>Gateway </Manufacturer><Model>M-2624U </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>97.07 </Version><SMBIOSVersion major="2" minor="4"/><Date>20081201000000.000000+000</Date></BIOS><HWID>F9323507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00148-119-676095-02-1033-6002.0000-2882012
    Installation ID: 002462476736609195250881057554221412779141206286718324
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: XQP8F
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAEABAABAAEAAgACAAAAAwABAAEA6GHqoAIAXCLwuFTyEDMIW1wh1D/y9OpFRr8Yy8CdrFZ+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC GATEWA SYSTEM
    FACP GATEWA SYSTEM
    HPET GATEWA SYSTEM
    MCFG GATEWA SYSTEM
    SLIC GATEWA SYSTEM
    SSDT GATEWA SYSTEM
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #17

    The SFC actually did a fair amount of work, despite finding no actual errors.
    There are no indications of any problems in the MGADiag reports.
      My Computer


  8. Posts : 75
    Snow Leopard
    Thread Starter
       #18

    What has SFC fixed? I still can't update.
      My Computer


  9. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #19

    Can you give us more system specs?
    This will help: Speccy Free System information Utility

    The IDE/SATA/RAID drivers are different from the hard drive drivers you listed above.
    In Device Manager > IDE ATA/ATPI controllers, usually the first item in the list (like: Intel 5 Series/3400 Series SATA AHCI Controller), right click and select properties - Driver tab. Post Driver Provider and Driver version.

    This will be a little different if it is an AMD system.

    I think this is a third party driver, like Greg mentioned, just need to find it.
    Try running Driver Verifier.
    Driver Verifier - Enable and Disable
    If it won't boot, go to Safe Mode to disable.
      My Computer


  10. Posts : 75
    Snow Leopard
    Thread Starter
       #20

    I downloaded Speccy, it's been analyzing for a few minutes. I don't know if it's going to work (see this post in my other thread)

    For the IDE ATA/ATAPI controllers I have:

    ATA Channel 0
    ATA Channel 0
    ATA Channel 1
    ATA Channel 1
    Standard Dual Channel PCI IDE Controller
    Standard Dual Channel PCI IDE Controller

    I checked the Hardware IDs of the first Standard Dual Channel PCI IDE Controller (PCI\VEN_1002&DEV_4390&SUBSYS_0391107B&REV_00) and it told me it was 'Integrated SATA II Controller'. The current driver provider is Microsoft, and the driver version is 6.0.6002.18005

    How long should I use the computer before I disable driver verifier?
      My Computer


 
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