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Windows 7: Vista fails to log off, install updates.


13 Oct 2012   #1

Snow Leopard
 
 
Vista fails to log off, install updates.

Greetings all. I've managed to get rid of the blue screen on a Gateway M-2624U laptop by replacing the hard drive, now I'm facing the problem of Vista not logging off or shutting down. I've reinstalled the operating system several times to no avail. It hasn't shut down correctly since the OS reinstall (not a driver problem, since there were no specialty installed). I've also tried to install updates via Windows Update, but I always get 'downloading updates' but it's stuck at 0%. I've tried to manually install updates and some work, some don't. I've tried all kinds of Google'd results, but nothing works.

I'm out of ideas, this laptop is driving me up a wall.

My System SpecsSystem Spec
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13 Oct 2012   #2
Microsoft MVP

 

I would start over following the same steps to get a perfect Clean Reinstall - Factory OEM Windows 7 using only the methods and tools in the tutorial.

Short of that with the corruption you've somehow accumulated I would do a Repair Install
My System SpecsSystem Spec
13 Oct 2012   #3

Snow Leopard
 
 

Quote   Quote: Originally Posted by gregrocker View Post
I would start over following the same steps to get a perfect Clean Reinstall - Factory OEM Windows 7 using only the methods and tools in the tutorial.

Short of that with the corruption you've somehow accumulated I would do a Repair Install
Thank you for your help, but it still shows the same problem as before.

From what research I've done, Vista is not shutting down because something hasn't closed fully. Unfortunately I've haven't found what it is.
My System SpecsSystem Spec
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13 Oct 2012   #4
Microsoft MVP

 

Of course it shows the same problem because you didn't try anything suggested!

Try establishing a Clean Boot as shown in Troubleshoot Windows 7
My System SpecsSystem Spec
13 Oct 2012   #5

Snow Leopard
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Of course it shows the same problem because you didn't try anything suggested!

Try establishing a Clean Boot as shown in Troubleshoot Windows 7
I tried the clean reinstall you posted, it has not worked. I still am watching the "Logging off..." screen.

I'm trying a clean boot now.

E: following your link:
Quote:
Establish a Clean Boot by unchecking everything in msconfig>Startup except AV: Startup Programs - Change.
I can't reboot, so I have to manually shut down. Not sure if it worked.

Quote:
After reboot enter msconfig>Services, check the box to Hide All MS Services, repeat above.
Still stuck on logging off, shutdown still takes forever. Is there any logs (besides the event log) that I can check to see if it's pinpoint-able?
My System SpecsSystem Spec
13 Oct 2012   #6
Microsoft MVP

 

The logs are specified in the Troubleshooting Steps.

How did you Clean Reinstall following the specialized steps in the tutorial in the less than 5 minutes it took you to post back you had done so?
My System SpecsSystem Spec
13 Oct 2012   #7

Snow Leopard
 
 

It took me around 30 mins to do a clean reinstall. I left the laptop on and trying to log off when I left my house a few hours ago. I'll have to check it when I get back in an hour or so.
My System SpecsSystem Spec
13 Oct 2012   #8
Microsoft MVP

 

Where did you get Windows 7? How is it being activated?

To eliminate software as a possibility it is important to follow the best practices in the tutorial regarding drivers, tools and methods for installing and maintaining the OS.

Can you install Updates now? If it fails at any point roll it back to the last Restore Point and install smaller groups to whittle it down to the problem update.

What drivers are missing in Device Manager, and what drivers are being provided by optional Updates?

I'd also check for a BIOS update and if none reset to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS . What is the SATA controller setting if any?

Test your RAM - Test with Memtest86+ for 5-6 passes or overnight to stress it.
My System SpecsSystem Spec
14 Oct 2012   #9

Snow Leopard
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Where did you get Windows 7? How is it being activated
Vista OEM Disk, activation through internet (COA sticker).

Quote:
Can you install Updates now? If it fails at any point roll it back to the last Restore Point and install smaller groups to whittle it down to the problem update.
That's a problem. As soon as I finished reinstalling windows (first boot up, after installing network driver) I try to update, but it just stays at 0%. There are no previous restore points because nothing has been installed.

Quote:
What drivers are missing in Device Manager, and what drivers are being provided by optional Updates?
Display adapter, ethernet controller, mass storage controller, and network controller. I know it has a ralink wireless card, which takes care of the network controller. I'm trying to load Windows Update now, it's said 'Checking for updates' for the past 30 minutes. I'll get back to you on this one.


Quote:
I'd also check for a BIOS update and if none reset to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS . What is the SATA controller setting if any?
I don't know if being a laptop it has a SATA controller setting, I'll have to you get back to you on this one too in the morning.

Quote:
Test your RAM - Test with Memtest86+ for 5-6 passes or overnight to stress it.
I've done an 11 hour Memtest a few days ago, everything passed.


I've tried to install iTunes and it almost installs (it gets to the very end and hangs). I've also tried to install other programs but it always fails. From other Google results it's starting to learn towards a motherboard failure. I'm trying to get it on it's last leg (my friend really needs this laptop), but everything is failing me.
My System SpecsSystem Spec
14 Oct 2012   #10
Microsoft MVP

 

You need all of those drivers. Can you import them from the Gateway Support Downloads webpage for your model? If not google for the Vista driver, if necessary identifying the device make/model using Hardware Identification

Has it activated correctly?
My System SpecsSystem Spec
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 Vista fails to log off, install updates.




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