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Windows 7: Installation problems : Windows 7 64-bit on Dell Optiplex 760

15 Oct 2012   #1

Premium 64-bit
 
 
Installation problems : Windows 7 64-bit on Dell Optiplex 760

I bought recently a re-furbished Dell Optiplex 760. I installed an SSD for the boot drive and tried to install Windows 7 Pro 64-bit (the OEM CD). The install ran smoothly up to a certain point and then did nothing. I repeated the installation with the 32-bit version and this completed successfully. The point at which the 64-bit install failed appears to be when the installation process tests the video performance, suggesting a problem with the 64-bit versions's graphics-card driver. The successful install revealed the graphics card (on-board chip, in fact) to be the Intel Q45/Q43 Express chipset. Has anyone had a similar experience and dealt successfully with the problem ?

My System SpecsSystem Spec
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15 Oct 2012   #2

Windows 8 Core X64
 
 

See here: How to Access Device Manager During the Installation of Windows 7

The part to follow is down a ways under Now for Safe Mode:.

Disable your video card/chip for now then download and install the latest driver once it completes if Windows Update does not resolve theproblem.
My System SpecsSystem Spec
15 Oct 2012   #3

Windows 7 Pro X64 SP1
 
 

I see that Windows 7 X64 is officially supported on the OptiPlex 760:

Drivers and Downloads | Dell [United States]

I'm not sure what you problem is. When you say "OEM CD", do you refer to one that came from Dell?
My System SpecsSystem Spec
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16 Oct 2012   #4

Premium 64-bit
 
 

Gentlemen, Thanks for your suggestions. The process of deactivating the video driver during the installation worked a treat; I was able to complete the installation and install subsequently the correct video driver. The OEM CD (actually DVD) was the disc provided by the refurbisher - it's an MS version for re-furbishers, who are pretty active in this part of the world.
My System SpecsSystem Spec
16 Oct 2012   #5

Windows 8 Core X64
 
 

That's great! Glad it worked for you.
My System SpecsSystem Spec
16 Oct 2012   #6

Windows 7 Pro. 64/SP-1
 
 

Glad you got things working. This part of the world is where?
My System SpecsSystem Spec
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 Installation problems : Windows 7 64-bit on Dell Optiplex 760





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