dell factory restore - file not found

kuldeep004 · 22 Oct 2012

i have my recovery drive , but when i check on restore factory os , it doesnt appear and show file not found . how to saolve this ? doesn anyone know ?

boohbah · 22 Oct 2012

i had the exact same issue with a lenovo laptop recovery suite.
if you have a recovery disc from dell use that if not
do you have the recovery discs you made when first setting up your pc

these will allow you to restore to factory.

you may be able to persuade Dell to send you a disc if you ask nicely,
Debbie B is a dell rep here, will link him your thread.

Ztruker · 22 Oct 2012

Try clicking on Dell Recovery Tools and not Restore?????

gregrocker · 22 Oct 2012

Yes, you have made the incorrect choice there for Dell Windows 7 PC Restore.

If Recovery will not run everything you need is here to get the superior Clean Reinstall - Factory OEM Windows 7

Debbie B · 23 Oct 2012

Hi Kuldeep,

You may want to give a look to the URL's mentioned below which will give you steps for Dell PC factory Restore:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_362066&isLegacy=true (very well suggested by "Greg")

and

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=DSN_353562&isLegacy=true

Hope this helps