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Windows 7: New System - drivers missing error in installation of Windows7

22 Oct 2012   #1
syd8uf

Windows 7 Ultimate 64 bit
 
 
New System - drivers missing error in installation of Windows7

Hello,

I have recently assembled a new PC with the following configuration

Motherboard - Asus M5A97 R2.0
CPU- AMD FX4100
RAM- Transcend DDR3 4GB x 2
Graphics card - Saphirre AMD RAdeon 5450 HD
HDD- 1 TB Seagate Barracuda Sata drive

After installation, i checked in the bios and found that HDD and the internal DVD drive was not detected. Once I changed the port settings to IDE I was able to see them in the bios.

However, once I tried install windows7, I keep getting the error "a required CD/DVD drive device driver is missing". This error has been discussed on this forum and others" however, none of the solutions worked. I have already tried the following

1. Used the Microsoft DVD/USB maker
2. Tried using and USB rather than a DVD
3. Tried switching the USB ports as suggested by one person on the net
4. I tried dowloading the AMD AHCI drivers on a USB and plug it in when the error comes and windows asks for the drivers. However, it is unable to locate it. In fact if I try to browse and select the drivers, the USB does not show up on the options. If I try the same thing with a dVD, then it says that windows cannot open the CD

So after 4 days of effort, net search etc. I am still without an OS. Can someone please help and also let me know if there is any compatibility issue?

Thanks


My System SpecsSystem Spec
.

22 Oct 2012   #2
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Hi,

Ensure that the USB is inserted into a USB2 port during installation. Unplug all other devices (with the exception of the mouse, keyboard and drive to be installed to). In your BIOS, ensure that the "Legacy USB" or similarly named setting is turned ON.

Where have you downloaded the Windows 7 ISO from? Only download it from this location:
http://www.mydigitallife.info/offici...digital-river/


Regards,
Golden
My System SpecsSystem Spec
22 Oct 2012   #3
syd8uf

Windows 7 Ultimate 64 bit
 
 

Wanted to add that I have gone through this forum before finally posting a query of my own and hence have seen the common issues thread created by another user. Have tried all that but to no avail.
My System SpecsSystem Spec
.


22 Oct 2012   #4
syd8uf

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

Ensure that the USB is inserted into a USB2 port during installation. Unplug all other devices (with the exception of the mouse, keyboard and drive to be installed to). In your BIOS, ensure that the "Legacy USB" or similarly named setting is turned ON.

Where have you downloaded the Windows 7 ISO from? Only download it from this location:
Official Windows 7 SP1 ISO from Digital River My Digital Life


Regards,
Golden
Thanks Golden, I did have to change enabled to Auto for one of the USB to show up in the boot priorities option. Am doing this for the first time so not sure and hence trying all options... will try with new settings the ISO file you have recommended. I had downloaded from a different location.
My System SpecsSystem Spec
22 Oct 2012   #5
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

No worries. Refer to this, its an excellent guide that has solved thousands of installation woes:

Clean Reinstall - Factory OEM Windows 7

Post back if you need more help.
My System SpecsSystem Spec
22 Oct 2012   #6
syd8uf

Windows 7 Ultimate 64 bit
 
 

I have removed the DVD drive and only connected the HDD and the USB. The USB is only getting recognised through a 3.0 port. Also, if the USB is plugged in the back 3.0 port, the installation seems to get stuck at the logo stage. Can someone help with the bios settings, in case it helps. Currently the USB settings are

Legacy USB Support - Enabled (Options- Enabled, Disabled, Auto)

Legacy USB3.0 Support - Enabled (Options- Enabled, Disabled)

EHCI Handoff - Enabled (Options- Enabled, Disabled)

If connected through the front port, the one which came with the case, then the installation progresses but gets stuck at the same place. I have not been able to use the file from the link sent by Golden. However, I had tried another DVD from another source and had faced the same issue, so i am not too hopeful on the problem getting resolved by using another iso.
My System SpecsSystem Spec
22 Oct 2012   #7
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by Golden View Post
Hi,

Ensure that the USB is inserted into a USB2 port during installation. Unplug all other devices (with the exception of the mouse, keyboard and drive to be installed to). In your BIOS, ensure that the "Legacy USB" or similarly named setting is turned ON.




Regards,
Golden
Are you using a USB 2.0 port ?, as there are NO Drivers for USB 3.0 in the Windows 7 ISO.
My System SpecsSystem Spec
22 Oct 2012   #8
Golden

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Ensure that the USB is inserted into a USB2 port during installation.
theog is 100% correct- you MUST use a USB2 port.
My System SpecsSystem Spec
22 Oct 2012   #9
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Asus M5A97 R2.0
ASUS - Motherboards- ASUS M5A97 R2.0
from your manual
-usb2.png


My System SpecsSystem Spec
22 Oct 2012   #10
gregrocker
Microsoft MVP

 
 

If this persists I would go back to trying DVD, burning the ISO only from Step 1 of the tutorial with the tool in Step 2. This should solve the error which is almost always a bad installer.
My System SpecsSystem Spec
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 New System - drivers missing error in installation of Windows7




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