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Windows 7: Laptop will not boot after power cut


07 Nov 2012   #1

Windows 7 Home 64-Bit
 
 
Laptop will not boot after power cut

Hi guys, a friend of mine has asked me to install windows hoping that it would fix a problem he has recently had

He was updating his system and a power cut happened, and his laptop turned off.
When he boots up, he gets to options
Start windows Normally
Launch Startup repair

He asked me if i could fresh install windows as that may help
When I try this, the system freezes at Setup is starting

If I run startup repair, I get error 0xc00000e9 (Error communicating with device)
If I start windows normally, goes to starting windows, then the same error

I am guessing the hard drive failed, but I want to make sure before telling him.

Any advice would be greatly appreciated
Thank you


My System SpecsSystem Spec
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07 Nov 2012   #2

7 x64
 
 

I think your guess is correct, failed HDD.

I just have to know. If this was on a notebook how could a power failure cause the system to turn off? No or dead/failed battery?
My System SpecsSystem Spec
07 Nov 2012   #3

Windows 7 Home 64-Bit
 
 

Hi, I have not spoke to him since, but while making this topic, I did actually think, I don't know how it would have ran out of charge.

I tested the laptop battery life, and it seemed fine enough, so I guess he just let his power run down without knowing, I am not sure
My System SpecsSystem Spec
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07 Nov 2012   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
07 Nov 2012   #5
Microsoft MVP

 

First check if the HD is detected in BIOS setup.

If so run the HD maker's diagnostics extended CD scan from above links.
My System SpecsSystem Spec
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 Laptop will not boot after power cut




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