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Windows 7: Windows Update Fail. Consumer Rights in the UK ?


08 Nov 2012   #1

W7 Prof SP1
 
 
Windows Update Fail. Consumer Rights in the UK ?

I did a clean install of Windows 7 Professional a couple of days ago.
For the record, I have used the same disc on this same laptop previously with success.
After this instal, I repeatedly ran Windows Update to capture all relevant fixes, SPs etc.

It reached installing SP1, but only a few KBs after that, I got an error.
I followed Microsoft's recommended 'Fix It' instructions, read several online forum threads, phones MS support, used MS live chat.

2 days later, my WU still does not work.

Microsoft's stance, is that my purchase of Windows 7 is only covered by warranty/support for 90 days after purchase.

I wonder how this would stand with the UK's SOGA, where is states that any product must last a 'reasonable' length of time.
Is 90 days 'reasonable' for an OS ?

I realize that in many IT situations, the infinite combinations of hardware, software and customizations on user's machine, make a good case for 'whos fault it is'.
However, this is a Sony Vaio, clean install with a formatted HDD.
Surely Windows 7 should be 'fit for purpose' and should still work for at least a year or 2 !!??

Has anyone got any insight as to legal case involving things such as this ?
I know you will laugh, but I was thinking small claims court. (wish me luck).

My System SpecsSystem Spec
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08 Nov 2012   #2

Windows 7 Pro. 64/SP-1
 
 

Have you activated your Windows operating system? It has a trial period and then it must be activated to perform properly and that includes Windows Up Dates.
My System SpecsSystem Spec
08 Nov 2012   #3

W7 Prof SP1
 
 

Yes, all activated - but good to check
My System SpecsSystem Spec
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08 Nov 2012   #4

Windows 7 Pro. 64/SP-1
 
 

Give this a try and see if Microsoft still loves you.
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
08 Nov 2012   #5

W7 Prof SP1
 
 

Ok, so I appreciate the effort in trying to fix my problem, but ...

The post wasn't really intended on seeking a fix.
I was more raising the issue of how someone can sell us shoddy goods and walk away free after 90 days.
If I buy an OS, I would expect it to at least install and update, without me spending several days until 3am googling until my eyes bleed.
My System SpecsSystem Spec
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 Windows Update Fail. Consumer Rights in the UK ?




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