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Windows 7: Windows Update Fail. Consumer Rights in the UK ?

08 Nov 2012   #1

W7 Prof SP1
Windows Update Fail. Consumer Rights in the UK ?

I did a clean install of Windows 7 Professional a couple of days ago.
For the record, I have used the same disc on this same laptop previously with success.
After this instal, I repeatedly ran Windows Update to capture all relevant fixes, SPs etc.

It reached installing SP1, but only a few KBs after that, I got an error.
I followed Microsoft's recommended 'Fix It' instructions, read several online forum threads, phones MS support, used MS live chat.

2 days later, my WU still does not work.

Microsoft's stance, is that my purchase of Windows 7 is only covered by warranty/support for 90 days after purchase.

I wonder how this would stand with the UK's SOGA, where is states that any product must last a 'reasonable' length of time.
Is 90 days 'reasonable' for an OS ?

I realize that in many IT situations, the infinite combinations of hardware, software and customizations on user's machine, make a good case for 'whos fault it is'.
However, this is a Sony Vaio, clean install with a formatted HDD.
Surely Windows 7 should be 'fit for purpose' and should still work for at least a year or 2 !!??

Has anyone got any insight as to legal case involving things such as this ?
I know you will laugh, but I was thinking small claims court. (wish me luck).

My System SpecsSystem Spec

08 Nov 2012   #2

Windows 7 Pro. 64/SP-1

Have you activated your Windows operating system? It has a trial period and then it must be activated to perform properly and that includes Windows Up Dates.
My System SpecsSystem Spec
08 Nov 2012   #3

W7 Prof SP1

Yes, all activated - but good to check
My System SpecsSystem Spec

08 Nov 2012   #4

Windows 7 Pro. 64/SP-1

Give this a try and see if Microsoft still loves you.
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
08 Nov 2012   #5

W7 Prof SP1

Ok, so I appreciate the effort in trying to fix my problem, but ...

The post wasn't really intended on seeking a fix.
I was more raising the issue of how someone can sell us shoddy goods and walk away free after 90 days.
If I buy an OS, I would expect it to at least install and update, without me spending several days until 3am googling until my eyes bleed.
My System SpecsSystem Spec

 Windows Update Fail. Consumer Rights in the UK ?

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