'Factory Restore' leads to loss of personal data; please ensure that you backup all 'personal information' on an (external media) before attempting any restore option.
If you are unable to 'boot to Windows', you may try the steps listed in the following link to 'backup information' from the 'Windows Recovery Environment': windows 7 c drive crash
Hope this helps. Do reply if you have any further questions. I would be glad to assist.
try to make a new user instead, then use msconfig to disable all unwanted programs that run with your start up
if it doesn't help, then u should install a new windows
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. startup repair disc-create
Did you make the OEM manufacturer's Recovery Disks?
How to use Dell Recovery Partition,make Recovery Disks & how to order Recovery Disks. Documentation Dell - Support