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Windows 7: Windows 7 Installation Issues (PLEASE HELP)


25 Jan 2013   #1

Windows 7 64 bit
 
 
Windows 7 Installation Issues (PLEASE HELP)

Hello. I need some help. Please forgive me if i sound stupid. I am trying to install Windows 7 64 bit on my PC.

I can give you some background info, I have a Dell Inspirion that came with Windows 7 64 & 32 installed. Last year I ended up getting viruses on my PC, I had it cleaned and fixed. The person that repaired my PC wiped everything (Dell backup, factory reset etc) (at the time I didn't like that the Dell backup option was gone, but nothing could be done). Now about a few months ago, I ended up getting another virus, Windows Essential and Offender could not remove the virus. I was able to get the PC without any issues, but I did not want to pay bills online, sign into accounts etc.

I ended up downloding and installing Windows 8 Evaulations from Microsoft. After the PC restarted I ended up getting a signature error message. I tried the system restore option that did not work. I even backed up my boyfriend's PC (that is a Dell Inspirion) to try to restore, factory reset and etc. That did not work.

I purchased Windows 7 repair/reinstall disk that did not work. Whenever I try to reisntall Windows 7, the system complete the reinstallation process, the PC restarts and go back to Installation Screen (Language, Time & Currency, & Keyboard input). Did it a few times, same outcome.

Now I purchase an official Windows 7 64 and 32 bit discs. I have the product key for the Windows 7 that came with my PC when I first purchased. And the same with my boyfriend's PC. When I tried to install Windows 7 64 bit, the PC restarts and back to the Installation Screen.

I've tried to format the partition then install Windows 7 64 bit, nothing happens. Once the PC restarts it goes back to Installation Screen. I've looked online, and forums trying to get the PC to install Windows 7. Nothing works.

Please help, I can provide any information on my PC, if you can give me the steps or how to get the needed info.
(I'm using a laptop to post this on the forums.) Sorry if I posted in the wrong thread, and/or did something stupid.

Please help!


Thanks.

My System SpecsSystem Spec
.

25 Jan 2013   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

On the first Installation reboot, remove the Windows 7 DVD from the DVD drive.
My System SpecsSystem Spec
25 Jan 2013   #3

Windows 7 64 bit
 
 

Thank you for replying back. After the system said it will restart, and went back to Installation Screen, I took the disc out of the drive and click next. I got a message about there is not a media in the drive, please use a floppy disk, USB or disc.

In the same prompt box it said if the Windows Installation disk is in the drive, it can be safely removed. The option I has was Browse, Rescan, or OK. I choose Ok, then get an error message to put the disk in.

No device drivers were found. Make sure that the installation media contains the correct drivers and then click OK.
My System SpecsSystem Spec
.


25 Jan 2013   #4

Windows 7, 64 bit Home SP1, Win 8.1.1 Pro 64 bit
 
 

Here is the Dell manual reinstall instructions, it may help.
Windows 7 Manual Reinstall | Dell
My System SpecsSystem Spec
25 Jan 2013   #5

Windows 7 64 bit
 
 

Thank you for the Dell manual. I took a look at the section on how to "Reinstall the operating system from the OS Setup Disk."

I've done this step again, to make sure I'm doing it right. After the system install Windows 7, restarts then it come back to the Install Screen again.
My System SpecsSystem Spec
25 Jan 2013   #6
Microsoft MVP

 

You don't need to buy another copy of Windows 7. You own the one which came preinstalled on the OS for life to reinstall however you want as often as you please using the Product Key on the COA sticker. Everything needed to get a perfect install including the latest installer and tool to burn to DVD or write to flash stick is in Clean Reinstall - Factory OEM Windows 7.

You said that the tech wiped your HD before, correct? Maybe he only deleted some partitions and you still have the bootable Diagnostics. Try tapping the F12 menu at boot to see if you can run them now to check over your hardware first: Dell Diagnostics Utility - How to Run the. If it wont' run and the following steps don't work then we'll return to hardware diagnostics.

Next follow these extra steps which overcome 90% of install failures such as you describe:

Unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here. How to Boot A Computer from CD or DVD - YouTube

At first installer screen Press Shift + F10 to open a Command Box, type:

DISKPART
LIST DISK
SELECT DISK 0 (after confirming Windows 7 target HD #)
CLEAN
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)
FORMAT FS=NTFS LABEL="WINDOWS 7"
ACTIVE
EXIT
EXIT

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7. The steps are the same for retail.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.
My System SpecsSystem Spec
25 Jan 2013   #7

Windows 7 Professional x64 Linux Mint 16
 
 

The computer should never boot from the dvd drive with the disc in it, unless you hit the keyboard when it says "Press any key to boot from dvd" you are only hitting the keyboard 1 time aren`t you ?

If that indeed is the problem, then.....

In the bios, set the boot order to

(1st) Hard Drive
(2nd) DVD Drive

then use the 1 time boot key ( shown on the bios screen ) to boot from the dvd the 1st time. Then it should boot to the hard drive like normal on the 2nd boot.
My System SpecsSystem Spec
26 Jan 2013   #8

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
You don't need to buy another copy of Windows 7. You own the one which came preinstalled on the OS for life to reinstall however you want as often as you please using the Product Key on the COA sticker. Everything needed to get a perfect install including the latest installer and tool to burn to DVD or write to flash stick is in Clean Reinstall - Factory OEM Windows 7.

You said that the tech wiped your HD before, correct? Maybe he only deleted some partitions and you still have the bootable Diagnostics. Try tapping the F12 menu at boot to see if you can run them now to check over your hardware first: Dell Diagnostics Utility - How to Run the. If it wont' run and the following steps don't work then we'll return to hardware diagnostics.

Next follow these extra steps which overcome 90% of install failures such as you describe:

Unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here. How to Boot A Computer from CD or DVD - YouTube

At first installer screen Press Shift + F10 to open a Command Box, type:

DISKPART
LIST DISK
SELECT DISK 0 (after confirming Windows 7 target HD #)
CLEAN
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)
FORMAT FS=NTFS LABEL="WINDOWS 7"
ACTIVE
EXIT
EXIT

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7. The steps are the same for retail.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.

Thanks for replying. When I press F12 Boot Option, ran Dell Diagnostic Utility. Did not find any errors, said something about doing another test that was recommended. Did that, came back to the PC soon after getting your reply last night, seen a message saying (this AM), said "No diagnostic partition identified."

I restart my PC and set it to boot from the DVD, when the Installation Screen (Language, Time & Currency....) I press Shift then F10, nothing happens. I press Shift + F10 nothing happens.

The only thing I have connected to my PC is a VGA Switch (b/c I use a deployed PC for work, and my PC) to use 1 monitor for both PCs. I have ethernet cable connected to router, keyboard and mouse.
My System SpecsSystem Spec
26 Jan 2013   #9

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by AddRAM View Post
The computer should never boot from the dvd drive with the disc in it, unless you hit the keyboard when it says "Press any key to boot from dvd" you are only hitting the keyboard 1 time aren`t you ?

If that indeed is the problem, then.....

In the bios, set the boot order to

(1st) Hard Drive
(2nd) DVD Drive

then use the 1 time boot key ( shown on the bios screen ) to boot from the dvd the 1st time. Then it should boot to the hard drive like normal on the 2nd boot.
Thanks for replying. Oh ok, I see. But I did the order you said. I went into F2, (CMOS Setup Utility), go to Boot Device Configuration changed it to:

1st Boot Device: [P1-TSSTcorp DVD=/-]
2nd Boot Device: [PO-ST332048AS]
3rd Boot Device: [USB]
4th Boot Device: [Removable Dev.]
5th Boot Device: [Network]

Save and exit, pc starts and start loading.... I don't have an option to press any key.
My System SpecsSystem Spec
26 Jan 2013   #10
Microsoft MVP

 

If the diagnostic partition cannot be found then you can delete all partitions using the Clean command. Later the Dell diagnostics are available online from http://www.dell.com/support/Diagnostics/us/en/04

Another way to access the Command Line is choose Repair My Computer on the second screen when you boot into DVD: System Recovery Options

If you cannot get the prompt to Press Any Key to boot Disk at reboot, try tapping the f12 BIOS Boot Menu key at boot, choose the DVD drive. Any prompt now? If not then burn another DVD from the link provided. If that fails try writing to flash stick, booting under USB, Removable or HD's. If that fails, unplug the DVD drive and try again.
My System SpecsSystem Spec
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 Windows 7 Installation Issues (PLEASE HELP)




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