New
#1
Can't get computer to do a factory restore
Hello All
1st off, My user name is not a joke. I have a hp G72-B27CL Notebook that was purchased online from aGoodwill auction. The notebook looks brand new & in their listing for the auction they said it just needed a hard drive so I put my WD 500 GB hd in it & attempted to do a system recovery. It went through the whole process & ended with Welcome TO YOUR NEW HP COMPUTER, About a minute later it was showing Restoration Incomplete with the options to Retry or try to find out what the problem was, Well it would only allow me to try again, Which I did (actually 2 more times) Of course same results. Their is no recovery CD'S that came with the computer, However it does have the windows product key # on the back of it. This computer will not let me do anything else except keep trying to recover it. (Which is a total waste of time) Should I erase everything on that hard drive ? It really has nothing I care if I lose or not & how would I go about erasing the hard drive ? The computer I'm talking about wont let me do anything except what I have shared. And I don't want to put the hard drive in another computer & mess up what ever computer I put it in. This really is a bummer because I felt I was getting a good deal + helping out a organization, So the bottom line is right now I have a pretty laptop that doesn't operate & I am currently down $232.00 + shipping cost. I truly apologize for the length of this post, But as I stated from the start I'm truly lost. Any suggestions & please remember you are replying back to someone that is truly lost, so if at all possible if you choose to respond. Talk in language I understand. I Thank any & all that are willing to assist me with this major headache in advance.