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Windows 7: New hard drive - no Windows 7

22 Feb 2013   #1
emlo68

Windows 7 Home Premium
 
 
New hard drive - no Windows 7

Hi,

Toshiba have provided me with a new hard drive as the old (3 month old) hard drive was corrupt. The new hard drive has no OES. I wasn't given a disc when I purchased the laptop and Toshiba are asking me for 30.00 for A Windows 7 download even though the laptop is still under warranty !!. Is there a way of installing 7 without a disc that wont cost a lot. I have my original Windows 7 product key.

I have been looking at Restore,Repair, Recover CD's on ebay for about 5.00. Would these do the job ?

Many thanks

Jon


My System SpecsSystem Spec
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22 Feb 2013   #2
bobkn

Windows 7 Pro X64 SP1
 
 

Free would be better, although possibly more work.

Clean Reinstall - Factory OEM Windows 7

I've never done this. I'm not sure whether there are any issues with non-US English.
My System SpecsSystem Spec
22 Feb 2013   #3
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Welcome to the Forums emlo68

If you need more help after reading the tutorial, just ask.
My System SpecsSystem Spec
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23 Feb 2013   #4
hArLtRoN

Windows 7 Ultimate x64
 
 

The tutorial says the way that I would do it. As the previous poster said, post back if you have any questions.
My System SpecsSystem Spec
23 Feb 2013   #5
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Toshiba replace HDD with OS Pre-installed, under warranty.


information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.

& made the Startup Repair CD.
startup repair disc-create


Did you make the OEM manufacturer's Recovery Disks?

How to use Toshiba Recovery.
http://aps2.toshiba-tro.de/kb0/HTD7C02140000R01.htm

New hard drive - no Windows 7-toshiba.png


My System SpecsSystem Spec
23 Feb 2013   #6
emlo68

Windows 7 Home Premium
 
 

Thanks for the reply guys. Unfortunately it is my daughters laptop and never got it off her long enough to create a recovery disc - lesson learned for the future !

Not had chance to try out the tutorial yet but with regards to the last point, please can you confirm that under warranty Toshiba should provide a new hard drive with the OS already installed. I have has several battles with them as I cannot believe they are asking me to pay 30.00 whilst it is still under warranty.

Many thanks !!

Jon
My System SpecsSystem Spec
23 Feb 2013   #7
gregrocker

 

Yes, the OS should be reimaged onto the replacement HD so that your PC works out of the box when returned to you.

Ask for a supervisor at Toshiba Tech Support to ask why it wasn't. They may send you the disks.

However be aware that the Factory Recovery reinstalls Win7 that is corrupted by the bloatware, and is really the worst possible install of Win7. So I'd take the time to get a perfect Clean Reinstall - Factory OEM Windows 7 as suggested here, then save a backup image of that in place of Recovery going forward.
My System SpecsSystem Spec
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 New hard drive - no Windows 7




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