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Windows 7: Problem with upgrade of Windows 7


25 Feb 2013   #1

Windows 7 Home Premium 32-bit
 
 
Problem with upgrade of Windows 7

Hi,

I have my Samsung Laptop which came originally with Windows Starter Edition pre-installed. I bought a new copy of Windows 7 Home Premium in Dubai some time back and have only just got around to putting it on this laptop.

I know it was region restricted but thought I was activate it over the phone. Well when I installed as an upgrade it told me to use Windows Anytime Upgrade which I did. I entered the licence key on the new version and it took some and time and told me it was invalid. However it still upgraded the OS to Home Premium and now is prompting me to activate it.

When I right click on my computer and click activate, I don't get the telephone option. So now I am stuck.

Below are the first 4 digits of the original key and the new key and also a copy of the diagnostic report I got on what is installed:

Windows 7 Starter Edition pre-installed: FG8TV
Windows 7 Home Premium: KFHGK

Both are 32-bit.

Diagnostic Report is:

Diagnostic Report (1.9.0027.0):

Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-KQXTJ-Y47XG-BJ22K
Windows Product Key Hash: 0V2lI+wcdtijrpW/kHhxTvC9rfE=
Windows Product ID: 00359-312-2341317-85848
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {FC4FF25B-D58D-42C6-98AC-39EFD4179769}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\David\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FC4FF25B-D58D-42C6-98AC-39EFD4179769}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BJ22K</PKey><PID>00359-312-2341317-85848</PID><PIDType>5</PIDType><SID>S-1-5-21-2090743183-2617690305-3905273337</SID><SYSTEM><Manufacturer>SAMSUNG ELECTRONICS CO., LTD.</Manufacturer><Model>N150P </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>01GT.M026.20101220.RHU</Version><SMBIOSVersion major="2" minor="5"/><Date>20101220000000.000000+000</Date></BIOS><HWID>54680700018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SECCSD</OEMID><OEMTableID>LH43STAR</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>7FDC3891466F70A</Val><Hash>aqv+Sdh9XDYRBp5W2wcAq2JM4SU=</Hash><Pid>81607-901-3291517-64209</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-312-234131-00-2057-7601.0000-0522013
Installation ID: 021031658105325811554983898021098042411460759042313195
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BJ22K
License Status: Initial grace period
Time remaining: 38820 minute(s) (26 day(s))
Remaining Windows rearm count: 4
Trusted time: 24/02/2013 11:46:20

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:22:2013 09:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAAAAQABAAIAAAACAAAAAwABAAEAJJTYKTStGvu+pwS8LOKe8SbbUgneFnIZ

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP INTEL
HPET PTLTD HPETTBL
BOOT PTLTD $SBFTBL$
MCFG PTLTD MCFG
SLIC SECCSD LH43STAR
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst
SSDT PmRef Cpu0Tst


Any help on resolving this without having to uninstall and start all over again, would be very much appreciated.

Thanks

David


My System SpecsSystem Spec
.

25 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Hi,

Did you attempt activation using the key that ends in -KFHGK?

Regards,
Golden
My System SpecsSystem Spec
25 Feb 2013   #3

Windows 7 Home Premium 32-bit
 
 
Update

Hi Golden,

Yes that was the key I entered in Windows Anytime Upgrade when it prompted me. It took a few minutes to verify, then said it was not a valid key.

So I cancelled out of it and when I rebooted my laptop later, it had done the upgrade to Home Premium but now I am stuck as cannot activate it and don't get the phone option either.

Thanks,

David
My System SpecsSystem Spec
.


25 Feb 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

OK. It may have something to do with the region restriction, but I don't see anything obvious in the MGADIAG report -- let me ask NoelDP (our activation expert) to have a look at this. Please await his reply.

Regards,
Golden
My System SpecsSystem Spec
25 Feb 2013   #5

Windows 7 Home Premium 32-bit
 
 

Ok thanks Golden. That is what I thought, hence I wanted to activate over the phone, as I read on Microsoft Support that you could do this if you had purchased a copy with regional restrictions.

I look forward to hearing from him.

Thanks
My System SpecsSystem Spec
25 Feb 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

I've asked Noel to have a look - he'll know exactly what can/can't be done.
My System SpecsSystem Spec
25 Feb 2013   #7

Windows 7 Home Premium 32-bit
 
 

Thanks Golden, much appreciated.
My System SpecsSystem Spec
25 Feb 2013   #8

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

It's not a situation I've come across before, that I remember.

Try this


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you
My System SpecsSystem Spec
25 Feb 2013   #9

Windows 7 Home Premium 32-bit
 
 

Hi,

I tried this but didn't get any on screen instructions. Attached is a screen shot of what popped up.

Any ideas please?

Thanks

David


Attached Files
File Type: doc Screenshot.doc (235.5 KB, 2 views)
My System SpecsSystem Spec
25 Feb 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

You missed the space between SLUI and 4
My System SpecsSystem Spec
Reply

 Problem with upgrade of Windows 7




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