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Windows 7: Copying Windows files 0%... Potential faulty hardware?

22 Mar 2013   #1

Windows 7 Home 64-Bit
 
 
Copying Windows files 0%... Potential faulty hardware?

Hi guys, today a customer brought back an Asus netbook.
The problem was on boot up, windows always went to system repair (I think thats what its called, it was mandatory to run) and stays on that page.

After inspecting the netbook, there was quite a big crack on the bottom of the laptop, so obviously has been dropped. Anyway I said I would give it a go in fixing, but this is what has happened so far...

1. I ran system restore to see if that helps, after getting to 100%, the netbook restarted, but would always come up bootmgr is missing.

2. I ran system restore once more, and this time, after it got to 100%, it restarted, and this time came up with the error boot bcd error 0xc00000e9 (It says to run a repair using a disc)

3. I ran the windows 7 starter disc, and used system repair, and it came up saying saying everything was successful.

4. I decided to reformat using the disc, the hard drive appears and everything is normal, I format the hard drive and then continue to reinstall. The installation is stuck on 0% the whole time, and I know the disc works fine. I used a second disc to make sure, but again, it sticks on 0%.

I am sure the damage on the back has done something to brake the laptop, I am just not sure what. When I go to format the hard drive, it appears in the list, so its present and seems to be working. At 0% the disc just isn't even spinning.

Any help would be appreciated. Thank you

My System SpecsSystem Spec
22 Mar 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Might want to run a HDD diagnostic from the manufacture's hard drive website .
My System SpecsSystem Spec
22 Mar 2013   #3
whs

Microsoft Community Contributor Award Recipient

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

If you have a spare HDD, try that.
My System SpecsSystem Spec
.


22 Mar 2013   #4

Windows 7 Home 64-Bit
 
 

Hi, after about 1 hour on the 0%, it finally moved on and formatted fine. Just odd it took so long
My System SpecsSystem Spec
22 Mar 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you use Diskpart to format it ? The bigger the GB size the longer it ill take to format .
My System SpecsSystem Spec
22 Mar 2013   #6
whs

Microsoft Community Contributor Award Recipient

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

When you format, use the 'Quick' option. Else it can take a long time.
My System SpecsSystem Spec
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 Copying Windows files 0%... Potential faulty hardware?





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