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Windows 7: Issue with Re-Install of Windows 7

31 Mar 2013   #1

Windows 7
Issue with Re-Install of Windows 7

Tried to search for this error and couldn't find it so here it goes...

Trying to clean install Windows 7 via USB

When I get to the "load drivers" part, it pulls up the iastor file and I try to load it but I get an error that states: "no new media found" (picture attached).

I tried a fresh download of it and still no-go.

Can I disable the RAID set up on my laptop? I don't have an mSSD attached to it and it's a single 620 GB hard drive.

Or how can I get past this error.

Thanks in Advance,


Attached Thumbnails
My System SpecsSystem Spec
31 Mar 2013   #2

Microsoft Community Contributor Award Recipient


HP DV6 Notebook PC

information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Pressing the f11 key during startup on a computer with an HP factory image will start the system recovery process even if the prompt is not displayed.

How to use HP Recovery:
Performing an HP System Recovery (Windows 7) | HP® Support
How to make HP Recovery DVD disks:
Performing an HP System Recovery (Windows Vista) | HP® Support

How to make HP Recovery USB disk:
Using the Downloadable USB Recovery Flash Disk Creation Utility HP Pavilion dv6700z CTO Entertainment Notebook PC | HP® Support

You can Order HP Recovery Disks from here:
Country-Language Selector | HP® Support
My System SpecsSystem Spec
31 Mar 2013   #3

Windows 7

I do not have the original discs. The laptop did not come with them.

When I hit f11, it says that no system could be found. I tried to load the drivers and get the errror "no hardware information about your computer could be found."

My System SpecsSystem Spec
31 Mar 2013   #4
Microsoft MVP


The error most often means a bad installer, not that modern SATA drivers are needed since they are all in the installer to begin with.

In your case RAID could be the complication too, since Win7 doesn't much like RAID and we see nothing but problems with it here and no real advantages when you weight it out.

I would set my SATA controller to AHCI in BIOS setup to try again, following these steps which also counteract other install problems:

Back up your files, unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here. Be sure to do this since the installer is suspect.

At first installer screen Press Shift + F10 to open a Command Box, type:

SELECT DISK 0 (after confirming Windows 7 target HD #)
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7. The steps are the same for retail.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.
My System SpecsSystem Spec
31 Mar 2013   #5

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit

Flight medic

A little advice on the format FS=NTFS label="Windows 7" you want to add this quick at the end so the format could go quicker .
My System SpecsSystem Spec
31 Mar 2013   #6

Windows 7

Followed all instructions. Formatted C: to "Windows 7"

Began loading from the USB (which I redownloaded and recreated using the tool) and when it came time to load the f6 drivers I received the same errror: "No new devices could be found. Make sure the driver files are correct loaded on the driver installation media."

I downloaded the f6 drivers directly from the intel site.

My System SpecsSystem Spec
31 Mar 2013   #7
Microsoft MVP


As stated you shouldn't have to load SATA driver if the installer is written correctly. All SATA drivers are in the Win7 installer.

What is the error you get prompting you to install SATA driver?

What is the SATA controller setting in BIOS? Do you have an EFI BIOS? If so how it it set?
My System SpecsSystem Spec
07 Apr 2013   #8

Windows 7

After clicking the "Install Now", I get a popup that states: "A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD or YSB flash drive, please insert it now. Note: if the windows installation media is in the CD/DVD drive, you can safely remove it for this step."

I lad the USB with the f6 drivers and it finds the following driver: Intel (r) Mobile Express Chipset SATA AHCI Controller (E:\f6flpy-x64\iaAHCIC.inf)

When I click next I get the following popup error: No new devices could be found. Make sure the driver files are correct and located on the driver installation media.

I can't get beyond this point.

I've redownloaded the Windows 7 iso from the link on the tutorials on this site. I've also recreated the bootable USB utilizing the instructions. I redownloaded a fresh set of the f6 drivers also.

Thanks in advance for your help. Sorry for the delay in coming back to this thread. Had to drive 1,100 miles for work.


My System SpecsSystem Spec
07 Apr 2013   #9

Microsoft Community Contributor Award Recipient


1) When you get to the pop up "A required CD/DVD drive device driver is missing", go back to "INSTALL NOW", than remove the USB pendrive & change USB port, click "INSTALL NOW"

2) Try with the 32gb SSD acceleration cache, removed.
My System SpecsSystem Spec
07 Apr 2013   #10
Microsoft MVP


Still waiting for what the SATA controller setting is in BIOS, and for any Legacy BIOS or CSM settings.

While there also look for settings for the 32gb SSD chip acceleration cache. What is the setting now?

If possible post camera snap screenshots of each BIOS tab and expand the settings requested so we can see all choices. Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Forums
My System SpecsSystem Spec

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