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Windows 7: Accidentally did custom install instead of repair install

04 Apr 2013   #51
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Good to hear you have it sorted out.


My System SpecsSystem Spec
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05 Apr 2013   #52
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by ericwoo View Post
I am all set up now though.

But yeah, the drive it there and labeled. It will play DVD's but not CDs. I ran all the windows updates.
Any chance the optical drive is bad? If I remember correctly most (all?) optical drives have separate laser units; one for DVDs and one for CDs. Would you happen to have access to an external DVD/CD drive to see if that plays your CDs? Have you tried the Microsoft Troubleshooter?

Open the Hardware and Devices troubleshooter

Have you considered trying a commercially available cleaning kit?
My System SpecsSystem Spec
05 Apr 2013   #53
ericwoo

Windows 7
 
 

It looks like you are right. There are two optical lens that I didn't notice before. What type of cleaning kits?

I ran the Troubleshooter and it said "ENE CIR Receiver had some problems" but it could not fix it. So I searched online for it and downloaded it here: ENE CIR Receiver Driver for Microsoft Windows 7 | HP® Support

Then ran the Troubleshooter again and the message wasn't there. But it did say the following and nothing else:

"Hardware changes might not have been detected"

I don't know what the heck that means.
My System SpecsSystem Spec
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05 Apr 2013   #54
ericwoo

Windows 7
 
 

Wow, this is embarrassing! I used a microfiber cloth and some premium grade glass cleaner on the optical lens. And that fixed my problem.

marsmimar, thanks for suggesting I clean it!

My whole computer is now back in working order, thanks to all you fine people.
My System SpecsSystem Spec
05 Apr 2013   #55
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Outstanding news! Glad you got it sorted out.
My System SpecsSystem Spec
05 Apr 2013   #56
gregrocker

 

Good call, Lee. Need to remember that one. Wish I could rep you again.
My System SpecsSystem Spec
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 Accidentally did custom install instead of repair install




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