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Windows 7: Error when uninstalling some programs

12 Apr 2013   #1

Windows 7 Ultimate x6
 
 
Error when uninstalling some programs

Why is it that when I uninstall some programs (with shortcut links in the desktop), they give me the error in the attachment?

I've noticed this when I uninstalled nvidia 3d vision player and itunes 64-bit. I've tried doing the same in another computer and they don't give me any error of this kind. I've looked at the security permissions of my C:\Users\[username]\Desktop folder and they seem to be intact and proper.

What could be wrong?




Attached Images
 
My System SpecsSystem Spec
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12 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Win 7 Pro 64-bit
 
 

I'm confused.

For confirmation/clarification, are you trying to remove just the shortcut link or the actual program the shortcut points to? The reason I'm confused is in your screenshot the error says, "Could not remove Shortcut NVIDIA 3D Vision Video Player link. Verify that the shortcut file exists and that you can access it."

Are you attempting to uninstall Vision Video Player through control panel > programs and features?

You could try using the forced uninstall option in Revo Uninstaller Pro. Revo has a full function free 30 day trial period.

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

It's possible that the Vision Video Player has a broken uninstaller. You could try reinstalling the program to see if that fixes the uninstaller.
My System SpecsSystem Spec
12 Apr 2013   #3

Windows 7 Home Premium x64
 
 

Some kind of corruption of Windows installer maybe, I'm not sure, but you may try this:

> Press Win+R.
> Type MSIEXEC /unregister and press Enter
> Type MSIEXEC /regserver and press Enter

...and see if this helps.
My System SpecsSystem Spec
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12 Apr 2013   #4

Windows 7 Ultimate x6
 
 

I'm trying to uninstall NVIDIA 3D Vision Player and every single time I do so, it prompts me with that error. Installing that program back and then uninstalling it again gives the same error. This is also true when uninstalling Itunes. I'm positive that this is not because of a corrupt Windows installer or something because when I try the same process (same installer and everything) in another computer, there are no error prompts like this.

Revo uninstaller might work but that's actually not my target. My question is why does this error prompt even occur on my laptop? There's some kind of security permission broken here that's not allowing these uninstallers access the shortcut link in the desktop when running them.

Oh and yes, the pictures above is when uninstalling through Control Panel -> Programs and Features.
My System SpecsSystem Spec
12 Apr 2013   #5

Windows 7 Home Premium x64
 
 

Well, windows installer might be corrupted only on the first machine on which you are getting the error...
My System SpecsSystem Spec
12 Apr 2013   #6

Windows 7 Ultimate x6
 
 

Quote   Quote: Originally Posted by roboticarm View Post
Well, windows installer might be corrupted only on the first machine on which you are getting the error...
Ah, possibly. But I tried your suggestion above but the problem still persists. What can I do next?
My System SpecsSystem Spec
12 Apr 2013   #7

Windows 7 Ultimate x6
 
 

Hmm, this is interesting. I've tried installing the program for "Just Me" instead of "Everyone" and tried uninstalling again and there were no problems. When I tick for Everyone, the shortcut.lnk is copied over to C:\Users\Kevin\Public\Public Desktop\ and it seems I have problems when that is installed in that location.
My System SpecsSystem Spec
12 Apr 2013   #8
Microsoft MVP

 

Are you Administrator on the PC or are installing as Admin?

Run SFC /SCANNOW Command to check System File integrity

Since you're interested in learning more about troubleshooting work through these Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
12 Apr 2013   #9

Windows 7 Ultimate x6
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Are you Administrator on the PC or are installing as Admin?

Run SFC /SCANNOW Command to check System File integrity

Since you're interested in learning more about troubleshooting work through these Troubleshooting Steps for Windows 7
Yes I'm an Administrator on this PC and the installer is an MSI installer so that means it is automatically run as Admin.

Already did SFC /SSCANNOW and found no integrity violation on my system.

Which of the steps in that troubleshooting guide do I need to do? I feel that most of them aren't applicable on my situation here.
My System SpecsSystem Spec
12 Apr 2013   #10
Microsoft MVP

 

Check the logs to resolve repeat errors, utilize the System Resources to find solutions to problems, generate a System Health Report. All of the steps will go over a PC to find most any problem.

It's the kind of error we see on factory preinstalled Windows 7 corrupted by the sponsored bloatware and useless duplicate utilities that always have better versions built into Windows 7. So I'd immediately establish a Clean Boot, and if you're still running the factory preinstall Clean Up Factory Bloatware.

But there is no comparison to getting a perfect Clean Reinstall - Factory OEM Windows 7 which is the best possible install one can have.
My System SpecsSystem Spec
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 Error when uninstalling some programs




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