Windows 7 Setup complains of missing CD/DVD driver


  1. Stealth22
    Posts : 4
    Windows 7 Professional x64
       New #1

    [RESOLVED] Windows 7 Setup complains of missing CD/DVD driver


    Ok, so, here goes.

    My company just purchased a Samsung NP900X laptop, and I'm the IT pro tasked with setting it up. For those who are unfamiliar with this model, its once of those razor-thin notebooks with no DVD drive.

    The laptop shipped with Windows 7 Professional x64. We intend to keep the stock OS there, but the person who is getting this laptop needs to run some 32-bit applications that do not run in a 64-bit environment. Running it on a virtual machine (XP mode, Virtual PC, VMWare, etc) is not an option.

    So I figured, no big deal. Just create another partition, and install Windows 7 x86 on a dual boot install, right?

    So I went and created a USB key (USB Windows 7 Installation Key Drive - Create) to install Windows with, got a key from our MSDN subscription, and figured I'd be done with this in half an hour.

    Wrong.

    I start the Windows 7 Setup, and I get the infamous "missing CD/DVD device driver" error. Well, this laptop is not equipped with a DVD drive, that is the whole reason why I had to use a 4GB USB key in the first place. But, no big deal, I thought. This laptop is equipped with an SSD, so its reasonable that Windows would want a driver.

    The only driver that Samsung lists on their support website as being even remotely related to the hard drive is the Intel RST software. I tried putting it on another USB key anyway. No dice. My supervisor went through the recovery CD that Samsung included with the laptop, and he only found one file that he thought would work, and it didn't.

    I looked at these two threads already:

    Common Installation Problems and Their Solutions

    Missing CD/DVD-RE drivers during clean setup

    The second thing I tried was running setup with the SSD in IDE mode. Same error. The second link had the solution as leaving the language as English US...but I was already doing that from the beginning; I didn't touch the language or regional options.

    If I hit Browse on the error dialog, I can browse all the partitions on the SSD, as well as any and all USB keys that I plug or unplug.

    I called Samsung support...the guy that answered transferred me to a Tier II rep in the laptop support department. He listened to me explaining the problem, and said I have to call Microsoft.

    Okay...I'm using a laptop that SAMSUNG built, which has SAMSUNG hardware in it, and they can't even tell me what drivers they slipstream onto their install discs? I asked him that very question, and he said he had no idea.

    I've been googling the problem, and a review on Amazon for this laptop had a guy experience the same problem (and he went through the ENTIRE Samsung recovery disc), and he ended up returning it.

    Any suggestions?
    Last edited by Stealth22; 24 Feb 2012 at 12:13. Reason: Resolved
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  3. codekiddy
    Posts : 145
    Windows 7 Enterprise x64 SP1 Version 6.1 Build 7601
       New #2

    Hi,
    I had a similar problem once while installing win7 onto my toshiba laptop which had broken DVD-rom, installing from USB didn't work(it was asking me for device driver) which I didn't have.

    1.I've made two partitions on internal HDD
    2.Ive copied Win7 setup onto one of the partitions of internal HDD.
    3.I've set it as active and boot setup from that "internal" partition
    4.Installed with no problem onto second partition of "internal" HDD.
    5.Later I've swaped "active partition" from one with setup to another with win7 installation.

    give it a try with both IDE and SATA/AHCI mode, I hope this will work for you :)
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  4. gregrocker
    Posts : 50,642
       New #3

    You want to be able to boot the installer so either OS will see itself as C when booted.

    The error is almost always a bad installer. Try using Universal USB Installer with Win7 in dropdown menu to write the ISO to stick, then boot using one-time BIOS Boot Menu key to boot stick under USB, Removable or HD's.

    Most 32 bit programs will run on 64 bit Win7, but install to the 32 bit Programs File.
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  6. Stealth22
    Posts : 4
    Windows 7 Professional x64
    Thread Starter
       New #4

    codekiddy said:
    Hi,
    I had a similar problem once while installing win7 onto my toshiba laptop which had broken DVD-rom, installing from USB didn't work(it was asking me for device driver) which I didn't have.

    1.I've made two partitions on internal HDD
    2.Ive copied Win7 setup onto one of the partitions of internal HDD.
    3.I've set it as active and boot setup from that "internal" partition
    4.Installed with no problem onto second partition of "internal" HDD.
    5.Later I've swaped "active partition" from one with setup to another with win7 installation.

    give it a try with both IDE and SATA/AHCI mode, I hope this will work for you :)
    Hmm, I'm not sure if I'll be able to do that, but I can give it a try with a different external hard drive.

    gregrocker said:
    You want to be able to boot the installer so either OS will see itself as C when booted.

    The error is almost always a bad installer. Try using Universal USB Installer with Win7 in dropdown menu to write the ISO to stick, then boot using one-time BIOS Boot Menu key to boot stick under USB, Removable or HD's.

    Most 32 bit programs will run on 64 bit Win7, but install to the 32 bit Programs File.
    I'm aware of that, but the company uses some core applications that just will not run under 64-bit Windows, it HAS to be installed on a 32-bit OS. I'm not 100% sure of what the issue is, but we run quite a few 32-bit Windows machines for that very reason.

    In the future, we're looking to do away with those, but for right now this is what I have to work with.

    Thanks for the suggestion though, I'll be sure to try that when I get to the office in the morning. I guess I never noticed the Windows 7 option with Universal USB Installer...I've only used it once, and just assumed it was only for Linux. Guess not.
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  7. Stealth22
    Posts : 4
    Windows 7 Professional x64
    Thread Starter
       New #5

    gregrocker said:
    The error is almost always a bad installer. Try using Universal USB Installer with Win7 in dropdown menu to write the ISO to stick, then boot using one-time BIOS Boot Menu key to boot stick under USB, Removable or HD's.
    Hats off to you, sir!

    I decided to try Microsoft's tool first, before going with Universal USB Installer. That worked like a charm, and the Windows setup is underway as we speak!

    Thanks!
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  8. onerrorgoto
    Posts : 2
    Windows 7 Ent 64-Bit
       New #6

    Hello
    We have bought three Samsung NP90X4C and now
    I have the exact same problem as you with the cd/dvd-driver missing.
    Although I try to downgrade from Win 8 std to win 7 Ent (company policy).

    What MS tool did you use?
    can you give a step by step description.

    I have been sitting with this almost a week now.
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  10. gregrocker
    Posts : 50,642
       New #7

    Extract Enterprise ISO image from DVD using ImgBurn,
    then write it to stick using UltraISO Software To Create Bootable USB Flash Drive .

    To try DVD download a new ISO and burn to DVD using ImgBurn at 4x speed.

    If these are Win8 PC's then you'll need to disable Secure Boot as shown in Downgrade Windows 8 to Windows 7

    Other steps to get a perfect install and Win7 retail ISO's in Clean Reinstall - Factory OEM Windows 7
    Last edited by gregrocker; 12 Apr 2013 at 11:04.
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  11. Stealth22
    Posts : 4
    Windows 7 Professional x64
    Thread Starter
       New #8

    onerrorgoto said:
    Hello
    We have bought three Samsung NP90X4C and now
    I have the exact same problem as you with the cd/dvd-driver missing.
    Although I try to downgrade from Win 8 std to win 7 Ent (company policy).

    What MS tool did you use?
    can you give a step by step description.

    I have been sitting with this almost a week now.
    Just follow the steps in the "Part 2" section of this post: Windows 7 USB/DVD Download Tool

    This is the MS tool that I used: http://images2.store.microsoft.com/p...B-DVD-tool.exe

    All you have to do is select your ISO, let the tool extract it to the USB drive, and Bob's your uncle.

    HOWEVER, that process was for a Windows 7 PC. For PC's that have Windows 8 preinstalled, as gregrocker said, you'll probably want to follow these instructions: Downgrade Windows 8 to Windows 7
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  12. onerrorgoto
    Posts : 2
    Windows 7 Ent 64-Bit
       New #9

    Thank you for your reply.
    I have now tried gregrocker's link (Downgrade Windows 8 to Windows 7) and I have made a Bootable UEFI USB Flash drive (UEFI Bootable USB Flash Drive - Create in Windows)
    and followed this guide (How to Install Windows 7 Using the "Unified Extensible Firmware Interface" (UEFI)) (UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with)
    But still I get the same error: The CD/DVD driver is missing
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  13. gregrocker
    Posts : 50,642
       New #10

    There's likely a problem with the installer, either the ISO or how it's written. Can you try burning a DVD with ImgBurn at 4x speed?

    If not most resolve UEFI install problems using Bypass UEFI to Install WIn7
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