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Windows 7: unable to upgrade from home premium to ultimate

18 Apr 2013   #1

Ultimate 32 and 64, Home Premium 64bits
 
 
unable to upgrade from home premium to ultimate

My main PC has been running Home premium 64 bits for a few months successfully (activated and does updates) and I now want to upgrade it to Ultimate 64 bits.
I ran MGADiag on the Home Premium system and it reported it was a retail version;

Code:
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-3MYRV-HTX9C-2XCX4
Windows Product Key Hash: VG8XBSKTjYinStSpxY4+XnNCQ/0=
Windows Product ID: 55041-293-6975825-85475
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {94CFF42A-C828-4B4A-80D3-BD436291FF5B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{94CFF42A-C828-4B4A-80D3-BD436291FF5B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XCX4</PKey><PID>55041-293-6975825-85475</PID><PIDType>5</PIDType><SID>S-1-5-21-2030344163-1349726652-426283403</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1201</Version><SMBIOSVersion major="2" minor="7"/><Date>20120817000000.000000+000</Date></BIOS><HWID>6CFA3407018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-112-439414-00-2057-7601.0000-1072013
Installation ID: 005946609023760090305242530934466355397391628971834774
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7PK6T
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 18/04/2013 18:03:56
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:19:2013 01:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAIAAQABAAIAAAABAAAAAQABAAEAHKJAP/abqOIKU7aqznA+HLKC1H2WYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   ALASKA  A M I
  FACP   ALASKA  A M I
  HPET   ALASKA  A M I
  MCFG   ALASKA  A M I
  FPDT   ALASKA  A M I
  SSDT   SataRe  SataTabl
  SSDT   SataRe  SataTabl
  SSDT   SataRe  SataTabl
  BGRT   ALASKA  A M I

I have bought a sealed version of Ultimate with both 32 and 64 bit DVDs inside. However when trying to put in the Ultimate product key from the System page, either using "Get more features with a new edition of Windows 7" or "Change product key" I get the error message
Quote:
"The upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key"
The Ultimate DVDs I have say on them "Includes Windows Anytime Upgrade" When I used them to make an install to another PC to test all worked okay and it activated and did updates.
MGADiag reported.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3MYRV-HTX9C-2XCX4
Windows Product Key Hash: VG8XBSKTjYinStSpxY4+XnNCQ/0=
Windows Product ID: 00426-293-6975825-85992
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0296F204-A7A0-4220-855D-498571A72667}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0296F204-A7A0-4220-855D-498571A72667}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2XCX4</PKey><PID>00426-293-6975825-85992</PID><PIDType>5</PIDType><SID>S-1-5-21-2747879577-2936910872-1891444557</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>ConRoeXFire-eSATA2.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20060906000000.000000+000</Date></BIOS><HWID>5FEB3307018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-293-697582-00-2057-7601.0000-1082013
Installation ID: 003634025334807446925475181041751026638225045364656125
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2XCX4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 18/04/2013 11:13:33
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GFQtJxoqnZI5DRIauB6WwC+mojemT40KoU=
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
 ACPI Table Name           OEMID Value     OEMTableID Value
 APIC                                    A M I                     OEMAPIC 
 FACP                                   A M I                     OEMFACP 
 MCFG                                 A M I                     OEMMCFG 
 OEMB                                 A M I                     AMI_OEM 

However the DVDs are all black and don't have the golden hologram around the disc edge as I expected them to have.

Can anyone throw some light on this please. Are these discs genuine or how else can I check?
Thanks


My System SpecsSystem Spec
.

18 Apr 2013   #2

 

The Product Key that you have there is not an "Anytime Upgrade" Product Key. You have to perform the Upgrade installation by putting the DVD in the drive and clicking "Upgrade". This is completely separate and unrelated to the Anytime Upgrade.

The Anytime Upgrade is completely different because that type of Product Key is only obtained by opening the Windows Anytime Upgrade program that's included with specific editions of Windows 7 (such as Home Premium, Professional, Ultimate, and I think maybe even Home Basic as well), and then going ahead and purchasing an Anytime Upgrade product key. This is nice because then you don't need an installation DVD.

To see what I'm talking about, open the Start Menu, type anytime and press Enter. This is how you obtain a Product Key that works with the Windows Anytime Upgrade process. So what you have to do since you have an actual retail copy is you have to insert the DVD, and then click "Upgrade" when you see the prompt come up. Again, it's completely separate and unrelated to the Anytime Upgrade. In other words, you have to do it "the old-fashioned way".
My System SpecsSystem Spec
18 Apr 2013   #3

Ultimate 32 and 64, Home Premium 64bits
 
 

Ok and thanks for your reply.
When I run the DVD it just says "Install" rather than give me the choice of a new install or upgrade. I am nervous going any further in case it does a full install and wipes all my installation. Should I just carry on and it'll ask me upgrade/full install later on through the process?
My System SpecsSystem Spec
.


18 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Quote   Quote: Originally Posted by TwoCables View Post
The Product Key that you have there is not an "Anytime Upgrade" Product Key. You have to perform the Upgrade installation by putting the DVD in the drive and clicking "Upgrade". This is completely separate and unrelated to the Anytime Upgrade.

The Anytime Upgrade is completely different because that type of Product Key is only obtained by opening the Windows Anytime Upgrade program that's included with specific editions of Windows 7 (such as Home Premium, Professional, Ultimate, and I think maybe even Home Basic as well), and then going ahead and purchasing an Anytime Upgrade product key. This is nice because then you don't need an installation DVD.

To see what I'm talking about, open the Start Menu, type anytime and press Enter. This is how you obtain a Product Key that works with the Windows Anytime Upgrade process. So what you have to do since you have an actual retail copy is you have to insert the DVD, and then click "Upgrade" when you see the prompt come up. Again, it's completely separate and unrelated to the Anytime Upgrade. In other words, you have to do it "the old-fashioned way".
I must very strongly disagree. This is absolutely completely wrong information.

OP's issue is not that Anytime Upgrade does not work, but that he is trying to do it in a wrong way. I have personally done Windows Anytime Upgrade several times upgrading a Home Premium with a retail product key from a normal full retail box of Windows 7 Ultimate.

Anytime upgrade does not work the way the OP has tried:
Quote   Quote: Originally Posted by davesurrey View Post
I have bought a sealed version of Ultimate with both 32 and 64 bit DVDs inside. However when trying to put in the Ultimate product key from the System page, either using "Get more features with a new edition of Windows 7" or "Change product key" I get the error message "The upgrade key you have entered is for an edition of Windows that does not work with Windows Anytime Upgrade. Enter a different upgrade key"
Instead you simply start Anytime Upgrade from Start Menu, enter the product key and that's it. Anytime Upgrade is not available in all countries but as OP lives in a country where it is available, it really is this easy.
Kari
My System SpecsSystem Spec
18 Apr 2013   #5

Ultimate 32 and 64, Home Premium 64bits
 
 

Okay so I just tried it by the method suggested by Kari and I get the same error message "...enter a differnt upgrade key."
My System SpecsSystem Spec
18 Apr 2013   #6

 

Quote   Quote: Originally Posted by davesurrey View Post
Ok and thanks for your reply.
When I run the DVD it just says "Install" rather than give me the choice of a new install or upgrade. I am nervous going any further in case it does a full install and wipes all my installation. Should I just carry on and it'll ask me upgrade/full install later on through the process?
Yeah, you have to click that button first. After that, you'll be presented with more options. Eventually, you will get to a prompt that offers "Upgrade" and "Custom (advanced)".
My System SpecsSystem Spec
18 Apr 2013   #7

Microsoft Community Contributor Award Recipient

Windows 8.1 Pro with Media Center
 
 

Something is seriously wrong.

If I understood you correctly, I believe I know what's the issue. You said this in your original post:
Quote   Quote: Originally Posted by davesurrey View Post
The Ultimate DVDs I have say on them "Includes Windows Anytime Upgrade" When I used them to make an install to another PC to test all worked okay and it activated and did updates.
Please answer this simple question: Did you use the retail product key from your DVD box to activate Windows on this other PC?
My System SpecsSystem Spec
18 Apr 2013   #8

Ultimate 32 and 64, Home Premium 64bits
 
 

Simple answer...yes I did. I uninstalled that installation before I tried to upgrade but I guess you are saying that MS won't accept the upgrade now. As it's a retail disc so I am entitled to install it wherever I want (but just on one PC at a time) will it mean I need to cajole MS into accepting it for upgrade? In which case how do I do that?
My System SpecsSystem Spec
18 Apr 2013   #9

Ultimate 32 and 64, Home Premium 64bits
 
 

Also does the fact the DVDs dont have the gold hologram make them dubious?
My System SpecsSystem Spec
18 Apr 2013   #10

 

Why not just do the old style Upgrade? When it comes time to activate, activate by phone.
My System SpecsSystem Spec
Reply

 unable to upgrade from home premium to ultimate




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