billberry12 said:
I finally got Dell to give me the BIOS password. All is well. Thanks everyone.
Hi billberry12,

Its great to hear that you were able to get the BIOS password reset on the system. We can get the password reset for our customer only once we verify the account details.

So in order to get the password reset for any laptop a user should be able to verify the system ownership with us.

Feel free to get in touch with us for any future queries.