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Windows 7: Lost Setup admin password.

24 Apr 2013   #1

Windows 7 Professional
 
 
Lost Setup admin password.

I bought a laptop on ebay. I can not get into BIOS because it asks for a setup admin password, which I do not know. It is a Dell Vostro 3700. The seller did not know the previous owner, therefore no idea what the password is.

Can anyone help me work around this?
Thanks,
Bill

My System SpecsSystem Spec
.

24 Apr 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Power off and detach power from wall socket first!!
Pull out the CMOS battery from motherboard. Wait 10 minutes and put it back.
Attach power again and power on. Be sure to set time correct afterwards and adjust any BIOS settings you want.
My System SpecsSystem Spec
24 Apr 2013   #3

Windows 7 Professional
 
 

Already tried that. Didn't work. More suggestions.
My System SpecsSystem Spec
.


24 Apr 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by billberry12 View Post
Already tried that. Didn't work. More suggestions.
Are you sure you removed the battery long enough? Was date/time automatically reset in BIOS to long time ago... so it lost that setting (and most likeliy all settings)?
My System SpecsSystem Spec
24 Apr 2013   #5

Windows 7 Professional
 
 

I left it out 45 minutes, and yes, the date and time changed back to 2005, but when I tried to go do things in setup, it still asked for setup admin password.
My System SpecsSystem Spec
24 Apr 2013   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by billberry12 View Post
I left it out 45 minutes, and yes, the date and time changed back to 2005, but when I tried to go do things in setup, it still asked for setup admin password.
Very strange. Don't know how to solve it
My System SpecsSystem Spec
24 Apr 2013   #7

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by billberry12 View Post
I bought a laptop on ebay. I can not get into BIOS because it asks for a setup admin password, which I do not know. It is a Dell Vostro 3700. The seller did not know the previous owner, therefore no idea what the password is.

Can anyone help me work around this?
Thanks,
Bill
Hi Bill,

We can reset the BIOS password for you. However, we would also require details of the original customer for verification.

So, first you need to transfer the ownership of the system under your name using the link below:

http://dell.to/Y500kh

If you have any further queries, please feel free to contact us.
My System SpecsSystem Spec
24 Apr 2013   #8

Windows 7 Professional
 
 

I have already filled out the transfer of ownership. The problem is that I bought laptop on ebay, and the seller has no idea who the previous owner was. When I filled out the form to transfer, I simply put unknown in the blanks asking for it.

What can I do?

The seller has offered me a refund, but I would rather get this to work for me.

Any hope in solving this problem?

Thanks,
Bill
My System SpecsSystem Spec
25 Apr 2013   #9

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by billberry12 View Post
I have already filled out the transfer of ownership. The problem is that I bought laptop on ebay, and the seller has no idea who the previous owner was. When I filled out the form to transfer, I simply put unknown in the blanks asking for it.

What can I do?

The seller has offered me a refund, but I would rather get this to work for me.

Any hope in solving this problem?

Thanks,
Bill
Hi Bill,

In order to reset BIOS or system password we need to verify the owner details, to ensure Data Protection for our customer.

Please check with the seller if he can get the original owner information because without it we won't be able to reset the password.

It would be better you return the system to seller if he can't get the details. I hope you would understand we have this policy to ensure data protection for our customers.
My System SpecsSystem Spec
25 Apr 2013   #10

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1
 
 

SandeepP, so basically Dell has a backdoor for getting into password protected laptops, of course that's it.
I wonder which pins have to be jumped, oh lookie here it's marked DRP. [made that up]

Bill, got a great price, didn't you? Now you know why....

I had this happen to a co-worker years back, got amazing laptop from a pawnshop and was asked for password right after turning on, the pawnshop did take it back.
My System SpecsSystem Spec
Reply

 Lost Setup admin password.




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