New
#1
New install after HD broke, how to get all the drivers I need
Hello all,
I'm new just now to the forum, looking forward to learning a lot.
The other day I went through all the turmoil of having my hard drive go all the way south. I know my way around software somewhat but I'm clueless with hardware. The guy who helped me (a professional whom I paid) helped me understand that when I get the replacement HD (under warranty) from WD I can put it in myself and go about the process of installing everything -- something I've never done before. (It's a bit daunting but also kind of exciting to think of starting new.)
My potential problem is this: The guy who was helping me out said I would need to contact the manufacturer of the computer and have them provide all necessary drivers. When problems originally started occurring with the computer I put in a ticket with the mfr and exchanged some emails. They REALLY wanted me to send it in, which they repeated at least three times. I'm in Seattle and they're on the west coast and I didn't feel like being without the computer for 2-3 weeks when I could potentially resolve my issues in 1-2 days (which of course I did), especially considering it was out of warranty. (By 3 weeks! Yay.)
So now that I've resolved the problem without them, I then sent them an email asking if they would provide the drivers I need. (I scoured their web site and there's nothing to be found there. That does not impress me.) Suddenly they have stopped responding.
So if they've decided they want nothing more to do with me, I'm wondering where to go for these drivers. Will I need lots of them? How do I know which ones to get? And where to get them? Again, I'm clueless about this. Maybe it's really simple (hopefully) and I just don't know it.
One thing I do have is a Sandra report that I generated when the laptop was new. Not sure if that's going to be any advantage.
Any help appreciated!
BTW I've said several relatively negative things about the manufacturer of my computer. I love the computer and up to now the support has been spot on when I've needed it.
Thanks,
Tim