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Windows 7: New install after HD broke, how to get all the drivers I need

26 Apr 2013   #1

Windows & Home 64 bit
New install after HD broke, how to get all the drivers I need

Hello all,

I'm new just now to the forum, looking forward to learning a lot.

The other day I went through all the turmoil of having my hard drive go all the way south. I know my way around software somewhat but I'm clueless with hardware. The guy who helped me (a professional whom I paid) helped me understand that when I get the replacement HD (under warranty) from WD I can put it in myself and go about the process of installing everything -- something I've never done before. (It's a bit daunting but also kind of exciting to think of starting new.)

My potential problem is this: The guy who was helping me out said I would need to contact the manufacturer of the computer and have them provide all necessary drivers. When problems originally started occurring with the computer I put in a ticket with the mfr and exchanged some emails. They REALLY wanted me to send it in, which they repeated at least three times. I'm in Seattle and they're on the west coast and I didn't feel like being without the computer for 2-3 weeks when I could potentially resolve my issues in 1-2 days (which of course I did), especially considering it was out of warranty. (By 3 weeks! Yay.)

So now that I've resolved the problem without them, I then sent them an email asking if they would provide the drivers I need. (I scoured their web site and there's nothing to be found there. That does not impress me.) Suddenly they have stopped responding.

So if they've decided they want nothing more to do with me, I'm wondering where to go for these drivers. Will I need lots of them? How do I know which ones to get? And where to get them? Again, I'm clueless about this. Maybe it's really simple (hopefully) and I just don't know it.

One thing I do have is a Sandra report that I generated when the laptop was new. Not sure if that's going to be any advantage.

Any help appreciated!

BTW I've said several relatively negative things about the manufacturer of my computer. I love the computer and up to now the support has been spot on when I've needed it.


My System SpecsSystem Spec

26 Apr 2013   #2

Windows 7 Ultimate x64

Appears you have custom Build.

We need the Make and Model Number of the motherboard.
My System SpecsSystem Spec
26 Apr 2013   #3

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)

Welcome Tim,

Download & Run the CPU-Z program & then click on the Mainboard Tab & upload a screen snip of it

New install after HD broke, how to get all the drivers I need-cpu-z_phenom_550.jpg

New install after HD broke, how to get all the drivers I need-cpu_z_amd8350_n_memory.jpg

|MG| CPU-Z 1.64 Download

My System SpecsSystem Spec

26 Apr 2013   #4

Windows & Home 64 bit

Thanks for the responses. I expect to get my new HD next Tuesday so when I get up and running I'll post the screen shot.
My System SpecsSystem Spec
26 Apr 2013   #5
Microsoft MVP


Follow these steps to get a perfect Clean Reinstall - Factory OEM Windows 7.

It provides everything you need to get a perfect install and explains how drivers are handled in Windows 7 which is not at all like XP.

Put your network driver (wireless or Ethernet) in your backup so if the installer doesn't provide it you can install it to get online quickly to do all rounds of Important and Optional Updates, after enabling Automatically get recommended drivers and updates for your hardware (Step 3).

After all Updates are completed with reboots you should only have a few drivers to import from the Support Downloads webpage for your model PC or device. If you have problems with any, ask back here for help finding them.
My System SpecsSystem Spec

 New install after HD broke, how to get all the drivers I need

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