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Windows 7: Windows could not retrieve information about the disks on this compute


18 May 2013   #1

Windows 7
 
 
Windows could not retrieve information about the disks on this compute

I am trying to Install Win 7 on a Dell 32 bit machine that currently has XP Pro, SP3. I have followed the whole recommended pre-install procedure (Upgrading from Windows XP to Windows 7 - Help & How-to - Microsoft Windows) and there is no reason why there should be a problem – plenty of disc space, no incompatible software drivers etc. I have read loads of articles on this but none have actually suggested a solution that works.
I have also tried the following solution, but the virtual disc service still does not materialise. Another forum member suggests that this may be due to an old type of motherboard – is there any truth in this?

"Based on my experience, this error usually can occur because the VDS service is set to disabled. To resolve it, we need to enable the Virtual Disk service. Please refer to the following steps"

1) Click Start / Run and type SERVICES.MSC
2) Look for the Virtual Disk Service
3) Right click it and choose "Properties"
4) Change the Startup Type to Manual, then click the Start button.
5) Reboot and try the upgrade again.

If there isn’t Virtual Disk Service listed, you can take the following steps to populate the disk information:

1) Click Start / Run and type devmgmt.msc
2) Expand the Disk drives and double click the disk.
3) Click Volumes on the disk Properties.
4) If the volumes information are blank, click Populate.
5) Insert the Windows 7 installation disc and launch Setup.exe



My System SpecsSystem Spec
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18 May 2013   #2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

Is it showing in services?

Windows could not retrieve information about the disks on this compute-svcs.jpg

I don't have xp - so can't post the xp vds reg file.

Here is the Windows 7 one - I think it is similar apart from the alignment.

vds.zip


My System SpecsSystem Spec
18 May 2013   #3

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

If you boot the Windows 7 DVD, can the installer see the HDD?
My System SpecsSystem Spec
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18 May 2013   #4
Microsoft MVP

 

Why do you need VDS to boot the installer to correctly Clean Install Windows 7?
My System SpecsSystem Spec
19 May 2013   #5

Windows 7
 
 

Quote   Quote: Originally Posted by SIW2 View Post
Is it showing in services?

Attachment 268603

I don't have xp - so can't post the xp vds reg file.

Here is the Windows 7 one - I think it is similar apart from the alignment.

Attachment 268605
Thanks for your reply - no it does not show in Services even after I populate with data as in the previous post. Is the age/type of the motherboard relevant as someone else suggested?
My System SpecsSystem Spec
19 May 2013   #6

Windows 7
 
 

Quote   Quote: Originally Posted by theog View Post
If you boot the Windows 7 DVD, can the installer see the HDD?
I have not tried this. I was following the Microsoft methodology step by step. Is this likely to make any any difference? My CD/DVD drive is a bit erratic but I could copy the Win 7 DVD to an external drive and make it boot from there if that was a possibility
My System SpecsSystem Spec
19 May 2013   #7
Microsoft MVP

 

What methodology? The correct way to Clean Install Windows 7 is always to boot the installer, which you need for bootable repairs anyway. How to Boot A Computer from CD or DVD - YouTube

If you need to use a flash stick installer the ISO and tool to write it are in the tutorial below.

Other tips here for getting and keeping a perfect install same as for Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
19 May 2013   #8

Windows 7
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Why do you need VDS to boot the installer to correctly Clean Install Windows 7?
Sorry I dont know. I'm just following the help/advice I have received. Dont actually understand all the theory

http://www.sevenforums.com/images/smilies/redface.gif
My System SpecsSystem Spec
19 May 2013   #9

Windows 7
 
 

Quote   Quote: Originally Posted by gregrocker View Post
What methodology? The correct way to Clean Install Windows 7 is always to boot the installer, which you need for bootable repairs anyway. How to Boot A Computer from CD or DVD - YouTube

If you need to use a flash stick installer the ISO and tool to write it are in the tutorial below.

Other tips here for getting and keeping a perfect install same as for Clean Reinstall - Factory OEM Windows 7
I'll certainly look at the link you sent, bt this is the methodology I was following

Upgrading from Windows XP to Windows 7 - Help & How-to - Microsoft Windows
My System SpecsSystem Spec
19 May 2013   #10
Microsoft MVP

 

Always use a booted installer for installations, with all other HD's and peripherals unplugged, deleting all partitions on the HD during install as shown in Clean Install Windows 7

I would not use Easy Transfer as we see cases where it loses the files, while importing AppData settings is a corruption path into a fresh new install. The best way to back up is to sort all of your data into the User folders - Desktop, Documents, Pics, Music, Vids, Downloads - and drag them to external or another HD. Everything that needs to be remembered is in the Clean Reinstall tutorial.
My System SpecsSystem Spec
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 Windows could not retrieve information about the disks on this compute




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